Business ProfileforLaunch Servicing, LLC

I know this is a debt collection agency. Huge rip off of a company. They are collecting for a solar job that was done on my house. This was in 3-23. So, I was told I need to send them my tax credit for the solar. Which was $15,300, which is what we got back on our taxes. I sent that to them on 5/13/24. We needed to pay them $16,122.30. So, by 9-14-24. So, we made another payment of $823 on 9-13-24. that is a total of $16,123. They never informed me that they were taking interest out on those 2 payments that were to go to principal. So doing so were $53.30 short. No one notified us that we were short that amount. So now our payment each month went up $90. For being short $53.30. I have contacted them they have reviewed it and said they can't go back and make any changes. I was more than willing to pay the $53.30 to save me $90 a month. They have no contact with the original loan company and have to keep putting in tickets to try to solve this. I want to know the payoff of loan and was told they have to send a ticket to get it, and it would be 30 days. So, in the long run $53.30 will cost us $25,470 over the length of loan. Which I still don't understand. The cost of the solar didn't go up. I guess the interest went up. I guess I should have kept the $16,122 I paid them. Stay away from this company at all costs. Contacting them does nothing. Mr. *****