Business ProfileforAirport Honda

On 9/22/23 I met with **** (sales) at Airport Honda (AH) & asked for an out-the-door price on a car he told us AH was having built. He didn’t provide the price at that time, and actually, never provided an out-the-door price. We put $3,000 down via Visa. **** never told us the deposit was non-refundable. He asked us for our SSNs while preparing paperwork. I asked him why he needed our SSNs and he said they were needed to buy a car in TN. I noticed there was no VIN or Stock Number, or “To be delivered on or about date” on the contract. I asked about the high price & was told there was a 15% upcharge from the MSRP because of high demand, and shortage of cars. He said the upcharge was a common practice amongst all dealerships. When we arrived home, I found there was a plentiful supply of the CR-Vs in stock on dealership lots, the 15% upcharge was not a common practice, and SSNs are not required for car purchases in TN. At 9 am the next morning, when Airport Honda opened, I contacted **** and told him I wanted to cancel the contract and get a refund of my deposit. He told me that TN had a “No cooling off law” and that the contract was binding and my deposit was non-refundable. I told him I wasn’t familiar with TN law, but in KY (where I originally was from) there was a 3 day cancellation law. He then told me we weren’t in KY. I texted him a copy of TN Code 47-18-5520 (Cancellation of an Agreement) @ 9:51 am and also sent a text message to him at 9:53 am that said “Cancel our contract we signed yesterday. The deposit charge has been disputed.” I took the matter up with managers & requested three things. 1. Airport Honda acknowledge that my wife and I no longer had an agreement/contract with them. 2. The $3,000 deposit be returned. 3. Any copies of files containing our SSNs be destroyed. They have not advised the contract has been voided. They would not refund my deposit, and gave me no assurance records would be destroyed.