Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fry's Tree Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFry's Tree Service

    Tree Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Charlotte, TN 37036
    BBB File Opened:
    5/12/2022
    Contact Information

    Principal

    • Mr. Jimmie Fry, Owner

    Customer Contact

    • Mr. Jimmie Fry, Owner

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James H.

    1 star

    12/02/2022

    I hired this guy to do some tree work awhile back, his work ethic leaves a lot to be desired. He shows up to work around noon or later, works for an hour or 2 and then just sits in the tree smoking cigarettes. He originally told me it would be a 2-day job which turned into 4+ and each day it was a different excuse. He claims to be arborist and so on and so forth. It obvious he is not and does not have the proper equipment to do the work he says he can do. I would run a background check on this person before hiring and don't pay him a dime until all work is complete. I made the mistake of paying him full after 3 days of questionable work and then he left 2 days later to go to another job. He gave me a written promise of when he would be done and did not follow through and even after contacting him a week later, he still wouldn't commit to when he would be back to finish the work he started. Now I have to hire another company to come and remove the tree. Do Not Hire This Guy He Is Scam Artist!

    Fry's Tree Service Response

    12/29/2022

    The customer, *** ******* and I kept in contact the whole time. First, he didnt want a complete removal of the tree, it was a topping job. This was the week a hurricane hit in the south, causing winds to be extremely high in Tennessee. I managed to remove most limbs, which took more time than expected. Hence the reason, I sat in the tree for long periods of time, Its not that i just love sitting in trees, I was waiting for breaks in the wind to drop these large branches. The tree is directly by a house, along with the neighbor continuing to park directly under the branches of the tree. I had to wait for the car to be moved a few times, along with a young child continuing to run underneath while I was trying to get this job done. I then decided I just needed to bring a lift on Saturday, which wasnt included in the price, this was all out of my pocket. I just wanted to get the job done, and at this point, it was the safest and fastest route, since i was having to maneuver branches the size of my leg around cars, kids and power lines all while fighting high speed winds! I told *** ******* I would have his job completed by the end of the week. We both were in agreement and understanding of this. On Friday, I received a text stating all of my gear left on the property was thrown away and the police would be called if I step foot back on the property. These allegations in comparison to how it really happened is ridiculous. Climbing up into a tree with high winds is a safety issue and not worth my life. Had the customer stuck to our agreement because of all of the obstacles I faced during this job along with the time I wasted, he would had been completed as discussed. I drove by there multiple times, checking wind and to see if the car was still parked in my way. I reached out explaining all of this, each time, about the car etc.. the job would had been completed much sooner had I'd not been delayed with high winds and obstacles, which should had been out of the way on day 1. I did not request any additional money to be paid to me upfront, only the balance of what work I completed at the time. Additionally. I did not whine about money, I thought the customer and I was having life conversations about the economy and how prices have risen. ** *******  will be refunded the balance, minus the money in ropes/gear he claimed he threw away. It's unfortunate anyone can lie and say anything negatively about companies such az the BBB, stretching the ACTUAL truth of the events that really happened.

    Customer Response

    03/02/2023

    I really wanted to come on here and post a positive comment but once again nothing has happened. You were hired to do a job in September of 2022. You started working on the 29th of Sept. 2022 midday. On 1 October I paid you in full at like 7pm at night. Your receipt you handed me with your written guarantee states you would be back on the 2 October 2022 to complete work. You did not complete the work as you promised. Instead you drug it out for a few more days and then left to do another job because you didn't want to loose a costumer. You told me once you finished the job you would be back. You never once reached out to me. I had to contact you and when I asked you when you would be back you would give me a straight answer. So I called the Sheriffs department asked them what to do with the 100' of paracord, frayed tow strap, broke safety glasses, small knife and a rope still hanging in my tree. They(Sheriffs) department told me I could through it away. I told them you are not allowed back on my property. The trust is gone. I spoke with a lawyer who sent you two demand letters, one certified mail that you refused to except and the other was in regular mail. The letter gave you two options complete work by the 11 November 2022 or refund me partial payment. You did neither. The bottom line is you feed me a line of how your AC went out, your dog got bitten by a snake and you need money. You have dishonored yourself and taken advantage of my understanding and wronged a Disabled Veteran. Shame On You!

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.