ComplaintsforLadies of Real Estate

• Initial Complaint

  05/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  LRE charged me $149 for an annual membership renewal after I requested to cancel and had removed my credit card info from my account. They do not respond to emails and the phone # listed for them as the merchant on my credit card statement is no longer active. They do not have a phone number listed anywhere else that I can find.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I joined Ladies of Real Estate two plus years ago and have never had a problem until about June of 2022. In June, I paid a $99 annual fee which was supposed to pay for the remainder of the year and halt my monthly billing. It only stopped my billing for one month before they started charging me $25 monthly again. Ladies of Real Estate does not provide any way to contact them except for via email. I emailed twice asking for support to contact me and help correct it. No one ever responded, though in the past I never had an issue getting a response. In September, I decided to join the Ambassador program which was supposed to provide leads and include the contents of the basic program. The basic program did not cancel once I joined the upgraded version and LRE continued to bill me $25 a month after I paid the annual fee PLUS the $149/month for the ambassador program. Since September, I have emailed two different support emails five times each. I never received any response, so I found four employee emails of people I had talked with via email in the past and tried to email them. No response from those emails either, even though another person I know received a response from one of them. I then posted on a ************** for Ladies of Real Estate asking an admin to contact me to please help resolve my billing issue and they deleted my post and still did not respond. At this point, I have contacted my bank and placed a stop payment on all Ladies of Real Estate transactions. In doing some further research on this issue, I found a thread from a supposed former employee who says they were recently told to delete any emails from customers with complaints. I am not sure what happened to Ladies of Real Estate but they obviously don't value loyalty from long time customers anymore.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I renewed my annual membership on April 27, 2022 which means my membership is valid until April 26, 2023. My card was charged on Sept 22 and Oct 22 for a monthly membership. I emailed their support multiple times and no response. I tried to post on the ******** page knowing someone would review the post to approve it and they kept deleting. I messaged the owner on her ******** page and other business page. Still no response. There is no reason to charge my charge if I already paid for an annual membership. I did not cancel or downgrade my membership. I would just like my refund for the 2 times I was charged. They are extremely unprofessional in handling by not responding.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had signed up for the ladies of real estate ambassador program on July 30,2022. This ambassador program that is $149/mo states it is to receive exclusive buyer and seller leads. I clicked in the box that says "start getting buyer and seller leads" (see photo below). It prompted me to sign up for the ambassador lead generation program. After signing up, I was never given any leads. I emailed the company 4 times within 2 months and never got a response. There is also no phone number to call. This is false advertising and a money scam.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed up with Ladies of Real Estate for lead generation which means I paid $149 to receive leads through their program. I paid and a week later i sent an email to customer service asking why i havent received any leads and why i cant use the pre made social media content available for realtors. I never got a reply from the company and I sent three more emails after that to requesting a refund for the bogus scheme they are running and scamming people with, which they have not replied to this day 11/1/22. they have two different subscriptions for realtors, a basic plan of $25 a month and the lead system for $149. I signed up for both and have not been refunded for the the extra $25 i was charged and then the $149 for the new program. I am done trying to contact them for a refund and I want to file an extensive complaint as this has happened to several people who have signed up through their program and were scammed. Please help me get my money back from this bogus scam company. thank you for the help.

• Initial Complaint

  09/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a loyal customer for over 3 years now. I paid for a year subscription on May 1, 2022 for an entire year of using LRE Social. LRE continued to charge me monthly in June, July, August and September for services that were paid for the year in May. For the year subscription I paid $149. They continued to charge me monthly $25. They have over charged me $100 and the website does not give me an option to opt out because I don't even have the month to month. I paid for the year. I have reached out multiple times to various emails, after messaging multiple times on ******** and asking for help in the comment section they blocked me on ********. I messaged on Instagram and each ******** admin and no one has responded. I don't care about the $100 but I want them to stop charging me monthly and I can't even get them to stop that without canceling my card. I would love if someone can resolve this issue. Instead of blocking me on ******** it would be mature if the business can remediate the situation.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On April 26, 2022 I renewed my annual membership. No issues until June, July and August I was billed $0 each. Then this month when I got billed for $16.21. Now my membership is cancelled. I did not change my account at any point although now it says I am on the new general plan instead of the annual plan. I have sent multiple emails to their support@ladiesofrealestate.com and orders@ladiesofrealestate. All have gone unanswered. I have also reached out 5 different moderators on their agent only page. I love the program but word appreciate accurate billing and ANY communication other than their bot emails.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 8/3/2022 - I signed up for LRE Ambassador program. They sent me a code that was to allow me to join the monthly program at a discounted rate of $149, instead of $499.00. LRE made two separate withdrawals from my bank account totaling $149.00. On 8/25/2022 - LRE withdrew another $149 from my account. I have sent multiple emails, since Thursday, 8/25, asking them to contact me. As of today, 8/31/2022, I have still not heard one word from LRE. Their response to my emails used to be within 24hrs. Now, it's been days without a single reponse to my first complaint about being double charged. I went to their FB page and asked, on multiple posts, if someone from billing could contact me. I went to their page a half hour ago only to discover not a single inquiry from me was posted on any of their posts. My bank statement will confirm the charges from LRE.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I've been double charged for their site/services. I've been a member with them for over 5 years. They went to a yearly plan last April 2021. In December I started being charged the monthly fee of $***** as well as the yearly plan. I notified them and after several responses they replied it would be fixed and refunded asap. That never happened. In fact I started getting charged 2 more times since then and I've emailed them on multiple occasions with no response back. Right now I am owed at least $****** in double charges. I have tried texting back to their automated texts they sent and they reply with a bogus ************ number that doesn't go anywhere. In April my acct was charged for the yearly.

  Business response

  08/16/2022

  ****** signed up for the annual plan on March 27th of 2021. On December 17th, 2021, it shows the member downgraded her account to the monthly plan which placed her on the monthly recurring billing. When we were notified of the member's error with billing, totaling over 3 months and only $75, we immediately resolved the issue by refunding the $75 and reinstating her back on the annual plan. She was then charged $149 the following year of March 2022. This account billing error was resolved, screenshot of members back-end billing attached.
  See Attachment/File: ***********************.PNG

  Customer response

  08/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is not even my email address they have on their proof. It's ************************
  And 2nd. I've never downgraded my acct.
  And 3rd. I have never been refunded.
  And according to this record they provided this shows refunded on a diff email. So this may be a different client but not mine. I've provided proof that I'm still being charged $25 plus was also charged the annual fee of 149.
  Why would I downgrade my acct if I was paid for the whole year. That makes zero sense.

  Customer response

  09/01/2022

  Was just charged for monthly service although I'm on the annual plan. They have their records all messed up and we are the ones getting hit with the charges. It's no surprise they never responded after their first response which was not accurate anyways.

  Business response

  09/21/2022

  Business Response /* (1000, 5, 2022/08/16) */ ****** signed up for the annual plan on March 27th of 2021. On December 17th, 2021, it shows the member downgraded her account to the monthly plan which placed her on the monthly recurring billing. When we were notified of the member's error with billing, totaling over 3 months and only $**, we immediately resolved the issue by refunding the $** and reinstating her back on the annual plan. She was then charged $*** the following year of March 2022. This account billing error was resolved, screenshot of members back-end billing attached. Consumer Response /* (3000, 7, 2022/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not even my email address they have on their proof. It's ************************ And 2nd. I've never downgraded my acct. And 3rd. I have never been refunded. And according to this record they provided this shows refunded on a diff email. So this may be a different client but not mine. I've provided proof that I'm still being charged $25 plus was also charged the annual fee of 149. Why would I downgrade my acct if I was paid for the whole year. That makes zero sense.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 1 year membership from this company on 2/24/22 and I recently tried to access my account and in order to use it they want more money I cannot even use what I already paid for because they have since increased their membership pricing. When I try to access I can only choose to pay additional monies. There is no contact information on the website or even a phone number. So therefore I don't know what else to do to get a refund for a service I cannot use. Please help this company is a scam and I am frustrated I was had by them.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/07/26) */ ***. ***** has an active account with us. All she needs to do is login to her account with the email and password *** created. We have a contact form on our website and our email is all over social media and our website. She has never once reached out to us stating she is having trouble accessing her account. If she needs assistance logging into her account, she can reach out to us at *****@caledoniaforest.com I'm also attaching a screenshot of ***. *****'s back end account. It shows she logged into her account and utilized it on July 14th and July 25th.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩