We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Providence Van Line Incorporated

          View full profile

          This is a multi-location business.

          Find a Location

          Providence Van Line Incorporated has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Providence Van Line Incorporated

              8387 Frontage Rd NW Cleveland, TN 37312-6345

            • Providence Van Line Incorporated

              5555 N Lee Hwy Ste 3 Suite 3 Cleveland, TN 37312-4593

            Location of This Business
            8387 Frontage Rd NW, Cleveland, TN 37312-6345
            Email this Business
            BBB File Opened:
            12/1/2021
            Years in Business:
            3
            Business Started:
            5/10/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 3613955 Providence Van Lines for this business, issued by US Dept. of Transportation-FMCSA

            These agencies may include:

            US Dept. of Transportation-FMCSA

            1200 New Jersey Avenue SE

            Washington DC 20590

            (800) 832-5660

            BBB records show a license number of 3443328 Axis Van Lines for this business, issued by US Dept. of Transportation-FMCSA

            These agencies may include:

            US Dept. of Transportation-FMCSA

            1200 New Jersey Avenue SE

            Washington DC 20590

            (800) 832-5660

            BBB records show a license number of 3512581 - First National Van Lines for this business, issued by US Dept. of Transportation-FMCSA

            These agencies may include:

            US Dept. of Transportation-FMCSA

            1200 New Jersey Avenue SE

            Washington DC 20590

            (800) 832-5660

            • This company became licensed by the Department of Transportation on May 10, 2021 as a Household Goods Broker. This means the company can broker a move out to a licensed moving company, however they do not hold a license to perform interstate moves themselves.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Axis Moving and Storage
            • Providence Van Lines Inc.
            • AXIS VAN LINES INCORPORATED
            • Northern Worldwide Van Lines
            Business Management
            • Mr. Dave Lee
            • Ms. Jennifer Esposito, Owner
            • Mr. Rob Michaels
            Contact Information

            Principal

            • Mr. Dave Lee

            Customer Contact

            • Mr. Dave Lee
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Products and Services

            This company holds a license through Federal Motor Carrier Safety Administration (FMCSA) as a moving broker. FMCSA offers the following definition for a moving broker:

            "A moving broker is a company that arranges for the transportation of your cargo, utilizing for-hire carriers to provide the actual truck transportation. Moving brokers are sales teams that book your move and sell it to an actual moving company.

            PLEASE NOTE: A moving broker is not a mover. A broker does not assume responsibility for, and is not authorized to transport, your household goods. Brokers do not have moving trucks or professional movers. Brokers for interstate moves are required to use only movers that are registered with FMCSA."

            BBB recommends that consumers request the name of the company that will be performing a move and check that company's profile with BBB as well.

            Business Categories
            Moving Brokers

            Alerts

            See What BBB Reports On

            Pattern of Complaint

            BBB files indicate that this business has a pattern of complaints alleging customer service and billing issues. Specifically, consumers allege that they received a quote from Providence Van Lines based on their inventory; however, on the day of their move, the contracted moving company quoted a significantly higher cost, alleging the inventory had increased. The cited price increases identified in customer complaints range from $1200 to $12,000, a 60 to 80 percent increase over the original quote. Consumers report that if they refused the price increase, they were told their move was canceled and would result in a loss of their deposit. 

             

            BBB sent correspondence to the company via email on January 25, 2023, seeking information on what the company is willing to do to help eliminate the cause of complaints. Later that day, David S. Lee, who identified himself as the company's legal representative shared the following response:

             

            "Providence performs over the phone estimates according to inventory items provided by their customers. Providence guarantees that if the customer provides an accurate list of goods to be shipped, that the customers price according to the volume accrued within the transport trailer will not change even if that volume exceeds the list of goods they provide. The problem is that when we send out a crew, many times the customer has more items than they disclosed over the phone. We, of course, give them the option of shipping the list of goods they provided at the guaranteed cost, or we give them a revised quote to ship the whole of their goods. The choice is up to the customer."

             

            At this time, BBB does not find that the company's response has addressed the patterns within customer complaints. BBB will continue to monitor the company's file. 

            Licensing

            On 06/05/2023 the US Dept. of Transportation-FMCSA revoked the license of Providence Van Line Incorporated. BBB encourages you to contact the following agency or agencies to confirm this information: - www.fmcsa.dot.gov - 8008325660

            Contact Information

            8387 Frontage Rd NW

            Cleveland, TN 37312-6345

            Get Directions
            Visit Website
            Email this Business
            (888) 766-3412

            Accreditation

            This business is not BBB Accredited

            Years in Business: 3

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.