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          Find a Location

          Cleveland Ford has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cleveland Ford

              2496 S Lee Hwy Cleveland, TN 37311-7340

              BBB Accredited Business

            • Cleveland Ford

              PO Box 4288 Cleveland, TN 37320-4288

              BBB Accredited Business

            Business ProfileCleveland Ford

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            2496 S Lee Hwy

            Cleveland, TN 37311-7340

            Get Directions
            Visit Website
            (423) 472-5454

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/22/2003

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new and used vehicles, parts and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Cleveland Ford has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cleveland Ford

                2496 S Lee Hwy Cleveland, TN 37311-7340

                BBB Accredited Business

              • Cleveland Ford

                PO Box 4288 Cleveland, TN 37320-4288

                BBB Accredited Business
              Location of This Business
              2496 S Lee Hwy, Cleveland, TN 37311-7340
              BBB File Opened:
              2/5/2004
              Years in Business:
              21
              Business Started:
              9/1/2003
              Business Started Locally:
              9/1/2003
              Business Incorporated:
              2/19/2015
              Accredited Since:
              12/22/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 19240 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 6/30/2025.

              These agencies may include:

              Department of Commerce & Insurance/TN

              500 James Robertson Parkway, Davy Crockett Parkway

              Nashville TN 37243

              (615) 741-2241

              BBB records show a license number of 118149 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 4/30/2025.

              These agencies may include:

              Department of Commerce & Insurance/TN

              500 James Robertson Parkway, Davy Crockett Parkway

              Nashville TN 37243

              (615) 741-2241

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • HCF Acquisitions, LLC
              Business Management
              • Mr. Doug Vierthaler, General Manager
              Contact Information

              Principal

              • Mr. Doug Vierthaler, General Manager

              Customer Contact

              • Mr. Doug Vierthaler, General Manager
              Additional Contact Information

              Fax Numbers

              • (423) 559-0763
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Had a recall on my truck F 150. Transmission, took it to Cleveland Ford to fix the recall, was not having any trouble with the truck until they worked on it, now having many problems, it has been down there for a week now. They told me it would cost me$1,700 to fix the problem they caused
              Read More
              Read 10 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kris T

              04/06/2022

              They don’t sell what is listed on their website. I inquired about a stock number from the website and a lady called trying to get me to come in and look at vehicles. I told her I wanted to look at the stock number I gave her and asked for the price as it said to call for pricing and she said she would get back with me with more details end of call. Then a guy called and said that that truck is at a sister dealership somewhere on the other side of the state and they can’t get their hands on it and hung up on me.

              Cleveland Ford Response

              04/11/2022

              We share inventory with our sister store in Johnson City. Mr. ****** was advised this vehicle was at Johnson City and they are working a deal on the vehicle. We often trade inventory with Johnson City Ford. The issue we have in the current market is new vehicles are often sold just after arriving at the dealership. One of our salespeople (Jeff M*******) called Mr. ****** back to confirm this vehicle was at Johnson City and not available. Jeff did not hang up on Mr. ******. Jeff explained he would contact Mr. ****** if we get the same package truck in since we know what he is looking for in a vehicle. Mr. ****** thanked him and ended the call. All of our phone calls are recorded. 

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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