We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Nissan Extended Services North America (NESNA) has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNissan Extended Services North America (NESNA)

            Auto Warranty Plans
            Multi Location Business
            BBB accredited business

            Contact Information

            1 Nissan Way

            Franklin, TN 37067-6367

            Get Directions
            Visit Website
            (800) 888-5245

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.15/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            55 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/23/2015

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers vehicle service contracts and prepaid maintenance agreements.

            Products & Services

            This company offers vehicle service contracts and prepaid maintenance agreements.

            Business Details

            This is a multi-location business.

            Find a Location

            Nissan Extended Services North America (NESNA) has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1 Nissan Way, Franklin, TN 37067-6367
              BBB File Opened:
              10/6/2011
              Years in Business:
              19
              Business Started:
              10/1/2005
              Business Incorporated:
              3/1/2005
              Accredited Since:
              4/23/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • QualityGuard+Plus
              • NESNA
              • Nissan Security+Plus
              • Infiniti Elite Protection Program
              Business Management
              • Mr. James Alloway, Claims Manager
              Contact Information

              Principal

              • Mr. James Alloway, Claims Manager

              Customer Contact

              • Mr. Joshua Myers, Claims Manager
              • Mr. James Alloway, Claims Manager
              • Ms. Mary Baumgartner
              • Complaint Handler
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              55 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased an extended vehicle warranty on November 6, 2023. The salesman, *********************, assured me that the coverage was effective on said date. A representative was sent to my home to inspect the 2017 Nissan Titan for the coverage and he indicated the vehicle was in excellent condition. I drove the Titan for about **** miles and took it to Midland Nissan for inspection to obtain the tags. The dealership called me and said it could not pass the inspection because the rack and pinion had to be replaced. I told them about the warranty I had purchased but they denied it without calling to file a claim. I called ************* and was told that the warranty was in effect and the item was covered. ********* from Nissan called and gave me case #********. She called a week later and said she needed one more week to review. After numerous phone calls and different reps, the issue was that the vehicle had not been inspected. The dealership finally confirmed the inspection and filed the claim which was denied because they had fixed it before filing a claim. I had to pay $1865 out of my pocket because after almost 3 weeks, I needed my vehicle. I want a reimbursement of $1865.
              Read More
              Read 54 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              andrew p

              09/22/2024

              2015 ram 5.7 hemi, 4 yr warranty deluxe, camshaft and lifters $5000 to repair, an adjuster came out 2 weeks later to repair shop listened to the motor and read the code the diagnostic reader put up, #2 cylinder misfiring repair man gave the adjuster all parts needed and part numbers truck is currently sitting for 4 weeks now waiting for an approval or denial mechanic gets nowhere when he calls warrenty company.so I told my mechanic that i will take the money out of my retirement to get it fixed I called this company and was told that they cannot give out any information to the customer only give it to repair facility, and also I paid $2999 for the deluxe plan will probably get my attorney involved seriously they will not tell me the status of my claim, dont waste your money this company Is not one of the good ones
              Read 19 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.