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          Mercedes-Benz of Nashville has 1 locations, listed below.

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            Business ProfileMercedes-Benz of Nashville

            New Car Dealers
            BBB accredited business

            Contact Information

            630 Bakers Bridge Avenue

            Franklin, TN 37067

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            (615) 742-8000

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/20/1991

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The company is engaged in the sales and service of automobiles.

            Products & Services

            The company is a franchised auto dealership for Mercedes-Benz, Sprinter, and smart of North America engaged in the sales and service of automobiles.

            Business Details

            Location of This Business
            630 Bakers Bridge Avenue, Franklin, TN 37067
            BBB File Opened:
            6/12/1991
            Years in Business:
            33
            Business Started:
            5/13/1991
            Business Started Locally:
            5/13/1991
            Date of New Ownership:
            3/21/2005
            Business Incorporated:
            8/20/1997
            Accredited Since:
            8/20/1991
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Sonic Nashville Mercedes, LLC
            Business Management
            • Mr. Jim Wester, Sales Manager
            • Mr. Tom Moody, Sales Manager
            • Mr. Jim Wells, Service Manager
            Additional Contact Information

            Fax Numbers

            • (615) 242-4523
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I purchased a used vehicle here on October 21, 2023. To this day, I or my local DMV have not received the title paperwork for me to register my vehicle. I signed the limited ***** of ******** and title application they needed to finish the job. I have called the dealership numerous times and they tell me Mercedes-Benz Financial (which I'll refer to as MBF for the remainder of this narrative) has it. I found out that the dealership sent MBF an incorrect odometer disclosure. MBF contacted the dealership on November 1, 2023 to inform them of this. I personally called MBF several times and they are telling me they don't have it. At this point I don't know who to believe. I just want to be able to register my vehicle so that I can drive it legally. I spoke to one of the managers and he assured me that my DMV will have received it in a couple of weeks. That was a couple of weeks ago. I'm not going to drop names intentionally. I don't want anyone to get in trouble. I just want to register my vehicle.
            Read More
            Read 8 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jimmy S

            01/11/2024

            These people are dishonest and incompetent. I drove an hour and a half on a Saturday with my wife and special needs daughter to come look at a car and had an appointment. I checked in with the front desk and asked for the client advisor I spoke with. After a few minutes he shows up and tells me they’re looking for the keys to the car. 45 minutes later, they found the keys (apparently another person had them didn’t tell anyone he had them). The test drive went well. We came back and started talking numbers. My client advisor would go “speak to management” and be gone for 20 minutes at a time, leaving us sitting around twiddling our thumbs. This went on for 5 hours before we finalized everything. 4 months later, my DMV still hasn’t received the title paperwork for me to register the vehicle. I have called up there several times speaking to different people (Tom M****, Kirt K***, etc.). They keep telling me they’re working on it, but I still don’t have my car registered yet. I’ve even called Mercedes-Benz Financial and they tell me something different every time I call them. This whole experience has been a nightmare. Don’t do business with this dealership
            Read 4 More Customer Reviews

            Local BBB

            BBB of Middle Tennessee

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            BBB Reports On

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