ComplaintsforFast Pace Health Urgent Care Clinic
Urgent Care Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Set an appointment for a meeting. Tried to cancel and could not. Didnt attend meeting or even receive a call and still got charged. Got charged for a visit where I didnt visit.Business response
10/24/2024
Hi *********, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Customer response
10/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******Initial Complaint
10/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to the face pace location in ********,** on Saturday 10/19/24 with pain in my upper back shoulder and hip. When the nurse practitioner came in the room she was VERY RUDE. She stood in front of me with her hands in her pockets and with an attitude said whats the problem. I explained to her that I have pain in my upper back and shoulder area and in my hip. She then with the same attitude and neck and eye rolling asked about my PCP. I told her I dont have one at the moment and I in the process of finding another PCP. Then she went on to make the smart remark that all grown people should have a PCP. After I JUST told her I was in transition. I explained to her once again that I have been to the doctor serval times I just had a baby so its not like I havent seen a physician, but most doctors offices are close on weekends and today I was in a lot of pain. I also explained the steps I have taken like going to chiropractors and everything. She then said if you was listening to what I said. At that point I had enough of her extremely rude attitude and left. Nobody should go into a doctors office and be belittled or talked to with a bad attitude. Doctors and nurses are suppose to be there to listen and help not make an already bad situation worse for the patient. I dont want my insurance charged or to have to pay a bill for this visit cause the only treatment I got was a bad attitude!!!Business response
10/22/2024
Dear *******, this issue has been resolved. The follow up details have been sent to you via the email address provided to Fast Pace Health. Thank you for the opportunity to address your concerns.Initial Complaint
10/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/16 I visited the ********** fast pace. I was told my insurance was inactive and they could not pull any other insurance, so I must pay $150 to be seen. While still in the waiting room, I asked if they could try running the correct insurance that I have and I was told I could no longer use my insurance, I would not be getting a refund of the $150 office fee so they could correctly run my insurance, all within minutes of sitting in the waiting room. Within five minutes of claiming to reach out to billing, we are told nothing can be done. I would like my bill to be CORRECTLY ran through my insurance like a doctors office is supposed to do.Business response
10/17/2024
Hi Jered, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
10/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to the fast pace twice and both time I paid a co pay of 100$. Then over a month and half later I get two 250$ charge. I did not sign any consent stating that they could take payment without notification. They never made any attempts to contact me and let me know I had a balance due.Business response
10/10/2024
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 16, 2024, my son, who was home from college for the Summer, visited Fast Pace Urgent Care on *********************, **. I was not feeling well, so did not want to risk getting any sicker or getting someone else sick, I stayed in my vehicle in the parking lot. My son filled out the paperwork (ALWAYS READ THE FINE PRINT) necessary to be seen. I did not sign my name as a guarantor or in any other capacity. He was charged a $40 co-pay (which should have been $35) and paid for that with MY debit card. On September 20, 2024, I noticed a charge for $250 to my debit card from Fast Pace Urgent Care. I called and after being on hold for 20 minutes, spoke to ***** in the billing department. I explained what happened and he stated that it was probably because the deductible on our policy had not yet been met. LIES. He explained that there is paperwork, mixed amongst all the other new patient paperwork, that authorizes Fast Pace to deduct any unpaid balance from the patient's account without prior notice. I explained that I HAD NOT signed or authorized ********* to access my account and debit the funds. After going back and forth for 30 minutes, ***** stated that the charge would be reversed and the money should be back in my account ***** hours after our call. ANOTHER LIE. I had to call my bank and dispute the charge to get any resolution. I spoke to my insurance company who stated that there was no reason for a $250 charge from them to be assessed and pointed out that the deductible charged was in excess of our co-payment. The visit was also billed as an EMERGENCY visit. It was not. I NEVER received anything from fast Pace Urgent Care about a balance due. No mail, no text, no email.Business response
10/08/2024
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I brought my son to this urgent care twice at the beginning of 2024. One time they filed the claim incorrectly and then never refiled to get their money. The second time they filed correctly but did not give the the network adjustment they had agreed to with my insurance company. They state that I owed them$1200 for both visits. When the 1st they never got their money because they messed up and the second one they have already taken ( fraudulently from my credit card) more than what My EOB states. They state I owe 600 for the 2nd visit. *** states $216 which I had already paid well over. I was waiting for them to correct their mistakes and they sent me to collections. Will NEVER do business with them againBusiness response
10/01/2024
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Face Pace Health Urgent Care in *******, IN on September 13, ************************************************************************ steroids she said wouldn't do anything for my allergic reaction I was having at the time. She refused to give me any allergy meds or additional help.Business response
09/16/2024
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid these people multiple times even after them charging my card without telling me in advance and now Im getting calls and texts from collectors. Every time I speak with someone I get a different lie!!Business response
09/16/2024
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In June of this year. I was going over my bank statement and noticed a charge for ***** from Fast pace. Now my insurance co-pay is *****. So I called the billing department and was told it was for a missed appointment charge on June 15th. A appointment I went to. The lady told me to send them proof that I went. And the message where fast pace had cancelled an appointment earlier in the month. So i emailed this information to her. She said she would get back to me. First of all. I never gave them permission to take money out of my account. Second. I went to all of my appointments except for the very first appointment. And I called and rescheduled that appointment. If u have never been to an establishment or they haven't sent or discussed with u their policies. Then u shouldn't be penalized for not knowing their policies and procedures. Any ways. I have not heard anything back from them on this issue. Now another issue. I recieved a bill for over ****** when I looked at my insurance statement. My first mental health appointment was billed out of network. No resolution to this either. When I recieved a text again in June for an outstanding balance of over ****** I called and cancelled ALL OF MY APPOINTMENTS WITH THEM. I continue to get a ***** bill for appointments I have cancelled and never went to. This is becoming harassment. I will never step foot back in their facilities. No wonder they are having to go completely virtual. Places like this take u to court for not paying and put negative ****'s on ur credit report. I'm about to find a lawyer and sue them.Business response
09/12/2024
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
09/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My step son was diagnosed on 9/1/24 with Covid 19. Was told by the doctor that he would be calling in cough syrup and an inhaler. Waited around all after 9/1/24. Now 9/2/24 comes, it's labor day, doctor is not in. We call into fast pace many times and get the run around. Only to finally be told by the receptionist that nothing is in his chart and there was nothing she could do for us. Receptionist was VERY RUDE, CUSSED US OUT, VERY UNPROFESSIONAL. Rather than offering to call the doctor on call she just blantly says she's not doing anything and to stop calling themBusiness response
09/03/2024
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (PHI, i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant,authorization. We look forward to hearing from you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
99 total complaints in the last 3 years.
62 complaints closed in the last 12 months.