Business ProfileforEdwards Xteriors, LLC
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- On File with BBB, Hendersonville, TN 37075
- BBB File Opened:
- 1/18/2019
- Years in Business:
- 7
- Business Started:
- 1/13/2017
- Business Incorporated:
- 1/13/2017
- Accredited Since:
- 1/16/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Contact Information
Principal
- Mr. Forrest Edwards, Owner
Customer Contact
- Mr. Forrest Edwards, Owner
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Lisa F
1 star09/09/2022
While 2 of the actual installers are great, dealing with with Ashley is so frustrating I will be looking for a way to avoid dealing with this company. I'll buy elsewhere, or hire a different installer to avoid the rudeness and inefficiency I experience with this company. When I'm given, by text, a time window for an installation I am either on-site or pay someone to be on-site to meet an installer. They usually don't show, are late, or I get a call from ****** saying the installer isn't coming. Frequently an installer calls at 8am, at a job site when the time window is in the afternoon, and I have to scramble to accommodate them or wait weeks for another install date.
I've been calling and texting Ashley for weeks now with no response. I'm used to the complications of contractors and sub-contractors, but Edwards Exteriors is the WORST!
Edwards Xteriors, LLC Response
09/12/2022
Customer Response
09/12/2022
Most of the installations your company has done for me are in the ******** at ********. Justin R******* has been on many of those jobs, and is the only employee I've had contact with that is communicative and follows a schedule.
My biggest issue is that no one ever answers my calls regarding installation, Ashly hasn't returned recent calls or texts regarding installations at ***************. The lack of ability to talk to someone is creating the other issues, and my frustration.
Edwards Xteriors, LLC Response
09/12/2022
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