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          Farmers Mutual of Tennessee has 1 locations, listed below.

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            Business ProfileFarmers Mutual of Tennessee

            Insurance Companies
            BBB accredited business

            Contact Information

            837 N Hall of Fame Dr

            Knoxville, TN 37917-6716

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            Email this Business
            (865) 523-5153

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/1974

            Years in Business: 111

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Farmers Mutual of Tennessee offers PROPERTY & CASUALTY INSURANCE

            Business Details

            Location of This Business
            837 N Hall of Fame Dr, Knoxville, TN 37917-6716
            Email this Business
            BBB File Opened:
            3/1/1962
            Years in Business:
            111
            Business Started:
            1/1/1913
            Business Started Locally:
            1/1/1913
            Accredited Since:
            9/1/1974
            Alternate Business Name
            • FMT Insurance
            • FMT
            Business Management
            • Mr. Wesley Gainey, President
            • Lance Pratt, Agent
            Contact Information

            Principal

            • Mr. Wesley Gainey, President

            Customer Contact

            • Mr. Wesley Gainey, President
            Additional Contact Information

            Fax Numbers

            • (865) 523-5307
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Around March of 2022 we had a storm that came through and took off the back right side of my roof I had filed a claim about 4 years ago for a different storm that took off the Left side and back they then paid only to replace that part - the deductible even though I complained the whole roof was compromized so now there refuse to pay for damages say improper installed sliding shingles ect. I have paid them for about 12 years and never been late now there deininig my claim I'm retired and very limited income to replace this my self I had to risk my life just to get on the roof to patch it up so the rest of my house is not compromized I feel like they had no intention of paying from the start they just wanted my payments as they keep sending my installment bill even after they refuse to return my calls or Talk to another certified state adjuster that I called for a second opinion when I insured this house it had old wore out roof on it so I had a new roof in stalled about 8 years ago so I feel like they owe me a new roof I'll leave it right there for now ,Thank you
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Chelsea B

            07/19/2023

            I wish I could put -5 as my review. Do not purchase insurance from this company. They do not care about their customers. It is all about the money. I had $60k worth of damage that they tried to only pay $24k for. I ended up having to invoke my appraisal clause and have a private appraiser fight for my money. I got it... but no thanks to FMT. Here I am 8 months later and just now I have my roof fixed and no more tarp! That isn't even mentioning the inside water damage that my family lived in that whole time because they refused to pay. They are a nightmare. My specific adjuster was a particular pain. I will never ever ever give them my business again and neither should you.

            Farmers Mutual of Tennessee Response

            07/21/2023

            We appreciate you taking the time to share your concerns about your experience with our company. We are sorry to hear that you were not pleased with the results. While we do our best to accommodate our insureds during claims situations, we have to abide by the language of our policies so that we can be consistent in our claims process. We also try to complete the process as quickly as possible, and work with contractors and private appraisers to help expedite their work as well.

            We do take your feedback seriously and will use it to improve our services. If you would like to discuss it further, please reach out to us. 

            Local BBB

            BBB of Greater East Tennessee

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