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          Jedora has 1 locations, listed below.

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            • Jedora

              9600 Parkside Dr Knoxville, TN 37922-2201

              BBB Accredited Business

            Business ProfileJedora

            Jewelry Stores
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            9600 Parkside Dr

            Knoxville, TN 37922-2201

            Get Directions
            Visit Website
            (833) 453-3672

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2021

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Jedora.

            Products & Services

            A direct-to-consumer online marketplace for finished jewelry, watches and loose gemstones.

            Business Details

            Headquarters
            9600 Parkside Dr, Knoxville, TN 37922-2201
            BBB File Opened:
            10/1/1993
            Years in Business:
            31
            Business Started:
            10/1/1993
            Business Started Locally:
            10/1/2021
            Business Incorporated:
            10/1/2021
            Accredited Since:
            10/1/2021
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Ms. Lori Kluempke, Customer Service Manager

            Customer Contact

            • Ms. Lori Kluempke, Customer Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/08/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Jedora order 185395095. I returned an item, which the vendors received on 10/18/23. Jedora has not issued a refund despite multiple emails on my part. All attempts to request a refund have been unsuccessful, and no reason has been given as to why it has gone on more than 3 weeks without issuing a refund. At this point, this dispute has dragged on for quite some time as a result of Jedora's dilatory approach to processing a refund. It is long past time for total resolution, which will be accomplished by issuing a full refund.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shaniva B

            08/17/2024

            If I could give them 0 stars I would. I ordered a pair of earrings as a birthday gift. I paid for two day shipping so they would be here a day before the occasion and it gave some wiggle room in case they actually came on the date needed. Well, they have not shipped the earrings out, I have gotten the run around (saying I will get email updates, that I never got. We’re working on it, the usual customer service script). I asked to cancel the order since the birthday is tomorrow that the gift was intended for. They told me they would have to file a claim with the post office to get my money back which doesn’t make sense, due to the item not being shipped to begin with. I have called a total of seven times since placing the order Monday. Now I have to call my credit card company and file a dispute due to the negligence of this company.

            Jedora Response

            08/27/2024

            The only order we can locate in our records associated with Ms. ******* email address is online order ********** which was placed on February 20, 2024, at 3:28PM EST with next business day expedited shipping. The order shipped on February 21, 2024, at 11:53AM EST. Our records show that the USPS tracking information from that time indicated that the package was “delivered at the front porch at 5:19 pm on February 26, 2024”. Ms. ***** contacted several representatives on February 22, 2024, and February 23, 2024, and was told we would file a claim on her behalf if the tracking did not update shortly. On February 26, 2024, we received notification that a dispute had been filed and on March 8, 2024, the order was refunded. As of March 8, 2024, our records show that the order was fully refunded. We apologize for any inconvenience or confusion concerning this order. Our records indicate that matters related to this order have already fully been resolved. Nonetheless, our Consumer Protection department can be reached at 1-800-931-7001, Monday - Friday from 8am to 6pm EST for any follow-up assistance Ms. Brown may need.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater East Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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