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          Find a Location

          HEP, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • HEP, Inc.

              3914 Papermill Dr Knoxville, TN 37909-2060

              BBB Accredited Business

            • HEP, Inc.

              1605 Prosser Rd STE 5 Knoxville, TN 37914-3459

              BBB Accredited Business

            • HEP, Inc.

              2394 Blue Springs Rd SE Cleveland, TN 37311

              BBB Accredited Business

            Business ProfileHEP, Inc.

            Plumber
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3914 Papermill Dr

            Knoxville, TN 37909-2060

            Get Directions
            Visit Website
            (865) 240-0944

            Customer Reviews

            2.1/5

            Average of 50 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 4/7/2009

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HEP, Inc..

            Products & Services

            HEP, Inc. offers Heating & A.C., Electrical, Plumbing Contracting, Roof contracting , and Refrigeration for Residential & Commercial

            Business Details

            This is a multi-location business.

            Find a Location

            HEP, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • HEP, Inc.

                3914 Papermill Dr Knoxville, TN 37909-2060

                BBB Accredited Business

              • HEP, Inc.

                1605 Prosser Rd STE 5 Knoxville, TN 37914-3459

                BBB Accredited Business

              • HEP, Inc.

                2394 Blue Springs Rd SE Cleveland, TN 37311

                BBB Accredited Business
              Headquarters
              3914 Papermill Dr, Knoxville, TN 37909-2060
              BBB File Opened:
              4/7/2009
              Years in Business:
              22
              Business Started:
              10/1/2002
              Business Started Locally:
              10/1/2002
              Accredited Since:
              4/7/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 49782 for this business, issued by Contractors Licensing Board. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Contractors Licensing Board

              500 James Robertson Parkway, #110

              Nashville TN 37243

              (800) 544-7693

              https://verify.tn.gov/

              • This firm is Licensed HVAC, Electric and Plumbing
              Type of Entity:
              Corporation
              Alternate Business Name
              • Oak Properties, Inc.
              Additional Contact Information

              Fax Numbers

              • (865) 963-0120
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              65 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/18/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I received an estimate from hep to do some plumbing hvac n garbage disposal $1244 total. Paid by check. I canceled disposal 3 hours later hep billing rep said credit would be issued. Plumber came next day didn't do disposal but said was still on order he called billing n told them no disposal worked performed, they said credit would be issued for $569.Description of WorkReplacement of 1/2" trap primer to 1/2" CPVC material/ removal and reinstall of 16" ductwork ( to gain access) replacement of 1/2" hpgarage disposalTask # Description Quantity Your Price Your TotalCPL74 Install 1/2 HP Garbage Disposer 1.00 $569.00 $569.00Custom Quote Custom Quote that is currently not in our standard price book replacement of 1/2" trapprimer to 1/2" CPVC material 1.00 $675.00 $675.00Paid On Type Memo Amount4/25/2024 Check $10.50Member Savings $63.00Sub-Total $1,244.00Total Due $1,244.00Payment $10.50 Balance Due $1,233.50Thank you for choosing HEP. No refund I received these texts.** ********* **** ** ***** ******* **** **** **** It has been brought to my attention that may have a few concerns regarding billing and our efforts with correcting your plumbing issues. Could you please call me back to discuss the issues? I would love to try and help you obtain a positive result to these issues. Thank you much!OK I will get it processed.I apologize Sir I thought this was already taken care of already. I will look into this on Monday. Mr ********. This after I texted no refund. Refund due $569.
              Read More
              Read 64 More Complaints

              Customer Reviews

              50 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron C

              10/21/2024

              We had a new heat pump installed at the end of May. Since then, we've had over a dozen visits to preform repairs. It is now the end of October and the system has been completely shut down for the past 2 weeks. No a/c, heat, fan, air flow at all. We're also unable to get a date when they will be back out again. Each technician that has been out points out mistakes made by the other previous ones while at the same time saying how knowledgeable that they are. It seems that almost everything within the unit has been replaced. At this point we're even considering having someone else come out and repair it and charging HEP for the repair. Being a larger established company, and referred by Lowes, I thought that they would know what they were doing. Obviously, I was wrong. At least I'll know if any other issues (plumbing, etc.) with the house come up in the future. We're senior citizens on a fixed income, we can't afford this kind of additional expense and feel we don't deserve the treatment or frustration that we are receiving. In my opinion, I would suggest, that if you're considering using this company for anything at all, think again.
              Read 49 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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