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          Find a Location

          Cracker Barrel Old Country Store, Inc. has 231 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCracker Barrel Old Country Store, Inc.

            Restaurants
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            To avoid delays, please include 1.) Store location including street, city and state, 2.) Date/Time of purchase or visit, and 3.) Order number if applicable on Step 2 of the form when submitting your complaint. Cash, Credit Card, Debit Card, MasterCard, Visa, Gift Certificate
            See all additional business information

            Contact Information

            305 Hartman Dr

            Lebanon, TN 37087-2519

            Get Directions
            Visit Website
            (800) 333-9566

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

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            Customer Reviews

            1.19/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            338 complaints closed in last 3 years

            149 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2011

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers a restaurant and country store.

            Business Details

            This is a multi-location business.

            Find a Location

            Cracker Barrel Old Country Store, Inc. has 231 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              305 Hartman Dr, Lebanon, TN 37087-2519
              BBB File Opened:
              10/28/2008
              Years in Business:
              55
              Business Started:
              9/19/1969
              Business Incorporated:
              8/7/1998
              Accredited Since:
              10/26/2011
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Contact Information

              Customer Contact

              • Ms. Sandra Cochran, CEO
              • Ms. Diane Parsley, Customer Service Representative
              • Ms. Yvette Porter, Accountant
              • Ms. Sherri Moore, Director of Operations
              • Ms. Tammy Phillips, Customer Service Representative
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              338 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/03/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I ordered a $500 Cracker Barrel Gift Card from Cracker Barrel over two weeks ago, with an ETA of three days from days of purchase which was September 16, 2024. They do not return phone calls, nor emails, leaving me without a gift card and out $500.
              Read More
              Read 337 More Complaints

              Customer Reviews

              56 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Montrez F

              09/21/2024

              I just left the Cracker Barrel in league city Texas and I am very disappointed. ALL the food was burnt. Pancakes, sausage, bacon, and ham. On top of that, the ham wasn’t the sugar cured ham that I asked for. I ordered my daughter the biscuit on the kids meal and it only came out with the sausage and eggs. Not even with a biscuit. The manager was very unprofessional as well. She didn’t even let me tell her the problem. She ASSUMED I was about to say the meat was undercooked… It was the complete opposite. Overcooked.
              Read 55 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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