2,110 Customer Reviews
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Review from Sarina B
1 star11/25/2024
Beutler is a dishonest and unethical company. They made many promises and show customers all kinds of guarantees, but they do NOT honor them when anything goes wrong. In less than a year the brand new AC/Heating unit's compressor went out and all Beutler could do when the temperatures are 38 degrees was tell me when the parts come in (weeks from now) they will schedule a repair. I won't have heat for weeks (but they are sorry)! I wish I had never replaced my heating and AC unit. The old one at least had parts available when it did break. I have had to have Beutler out to my property multiple times and when it is important, all they say is "I'm sorry, but this is just a call center. I am sorry for any inconvenience." I don't want their apologies...I want a working heating and AC unit after struggling to come up with ****** to pay for it. Do not trust Beutler. They are dishonest and do not engage in ethical business practices. They do not honor their guarantees. It has been a huge headache dealing with this company and I am dealing with freezing temperatures 4 days before Thanksgiving. I spent hours on the phone but of course there is not a single person who has the authority/ability to fix this situation. I just got transferred around from person to person with no help. I am calling friends to borrow space heaters. That is how much this company stands behind their work, product and guarantees. They had the best prices but now I understand why - it won't stand the test of time. I feel stupid replacing my 23-year-old unit because it broke down a few times the previous year - I wanted to protect my family from freezing temps this year. Now I am out ****** PLUS dealing with those freezing temps for weeks!Review from Lee guyon L
5 stars11/25/2024
I recently had an HVAC drainage issue, and ** ******* quickly came to the rescue by scheduling an appointment and sending a technician within an hour. ******* ******, the technician, was outstanding. His knowledge, attention to detail, professionalism, and respectful demeanor were truly commendable. I highly recommend ******* for his exceptional service!Review from kay K
1 star11/25/2024
Communication with this company is a nightmare. It's impossible to get in touch with anyone who has accurate information. "Dispatch" is the problem. Also, the call center isn't properly trained to gather and share information. It's a shame because the field employees are great, but almost not worth the "pulling your hair out" customer experience.Review from valerie s
5 stars11/23/2024
***** was amazing very professional polite gave great customer service. I cant thank him enough rescuing me for all that sewage in my house. I will refer ARS Rescue Rooter to all my family and friends. Looking forward to do business with them again for new services.
ARS/Rescue Rooter Response
11/25/2024
Your feedback is much appreciated, *******. Hearing about your great experience with ***** brings us immense satisfaction! Our team is committed to delivering exceptional service, and your business is an important part of that commitment. Thank you for choosing us!Review from Nancy A
1 star11/22/2024
Very bad customer service also the technician did not come i schedule from 10to2no one came reschedule from 12 no one came finally came 6pm didn't even look at the heater he look at the thermostat said it's working and changed me and left all the night no heat and next day I called they reschedule me from 8tonoon no one came called again reschedule from noon to 2 no one came its very bad company they just changed money and one is workingARS/Rescue Rooter Response
11/25/2024
*****, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, *****, on ************ for a more detailed discussion and any assistance you may require.Review from Sheri U
1 star11/21/2024
I was not able to get their service. They stood me up twice when I reached out to them as I had leaking problem. They said they were open 24 hours. They lied. They kept cancelling. Disappointed. Not reliable. Do not recommend.ARS/Rescue Rooter Response
11/25/2024
*****, we deeply regret any inconvenience the appointment change or delay may have caused you. We understand how frustrating this can be, and are committed to respecting your time. We invite you to share your address (including zip code) with us via text on ************ so we may assist with internal communications on your behalf. We would appreciate an opportunity to further discuss your experience and improve our scheduling processes.Review from Cylvia T
5 stars11/21/2024
**** was courteous, efficient, and thorough I had a fall inspection and ordered a new item that had to be installed. Both visits, he showed a high degree of professionalism. Highly recommend ARS; always good service.ARS/Rescue Rooter Response
11/25/2024
Your feedback is much appreciated, ******. Hearing about your great experience with **** brings us immense satisfaction! Our team is committed to delivering exceptional service, and your business is an important part of that commitment. Thank you for choosing us!Review from L. Julie E
5 stars11/18/2024
****** from ***** was here to do my annual tankless water heater flush. He was very professional, personable and efficient. He answered all my questions and ***** honored the special price they had emailed me although it was a couple months ago since I had a printout of the email. Much appreciated! Very pleased! Thanks ****** and *****! ***** EARS/Rescue Rooter Response
11/25/2024
Your review has truly made our day! We appreciate you taking the time to share this wonderful feedback. We're committed to providing quality service, and we're happy to learn ****** made that possible. Thank you for choosing us.Review from Pat G
5 stars11/18/2024
Technician was on time. Showed him the layout of the system and he got right to work. He changed the filters. Worked outside and inside on the unit. Checked the coils, the air compressor and the drain line. Lastly he ran checks for cool and warm temperatures. It was an excellent sixth month check up.ARS/Rescue Rooter Response
11/25/2024
***, we're delighted to learn that you had such a fantastic experience with our team! For any future service needs, don't hesitate to reach out to us. We're here to assist you.Review from Suzanne S
1 star11/18/2024
I have called numerous times to the ***************** Manager to get back with me at least 20 times, this has been going on for at least 2 months. Still no call I have an issue with the 3 mini splits that were installed 2 yrs ago but still haven't received any call backs it's really frustrating I'm beginning to lose my patience. I know there's a warranty they are telling me it's going to be $2,400 to come out to look this was 2 or 3 months ago I'm really regretting using this company they were contracted through ************** would think they would help but I called ********** home services but automatically connects me with ARS which isn't getting me anywhere. I just want a resolution I want it fixed.ARS/Rescue Rooter Response
11/25/2024
Your feedback is appreciated, *******. This helps us to enhance our communication processes for both you and our future customers. Please consider sending us a text with your full name and address (including zip code) to ************. This will allow us to assist with internal communications on your behalf.
Customer Review Rating
3.55/5stars
Average of 2,110 Customer Reviews
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