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          Honest Monument Company a Division of Mid-South Monumental Services, Inc. has 1 locations, listed below.

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            Business ProfileHonest Monument Company a Division of Mid-South Monumental Services, Inc.

            Signs
            BBB accredited business

            Contact Information

            2040 Hernando Rd

            Memphis, TN 38106-6815

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            Email this Business
            (901) 774-7400

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1994

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers cemetery monuments, commercial and residential plaques, signage and on-site sandblasting services.

            Business Details

            Location of This Business
            2040 Hernando Rd, Memphis, TN 38106-6815
            Email this Business
            BBB File Opened:
            10/19/1993
            Years in Business:
            31
            Business Started:
            10/19/1993
            Accredited Since:
            1/1/1994
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Earnest Hillman Jr., Owner
            Contact Information

            Principal

            • Mr. Earnest Hillman Jr., Owner

            Customer Contact

            • Mr. Earnest Hillman Jr., Owner
            • Ms. Brandi McKinney, Office Manager
            Additional Contact Information

            Fax Numbers

            • (901) 774-0787
              Primary Fax

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Sharna T

            05/16/2022

            I purchase a tombstone for my daughter they told me it was too small to put both our names and birthdays on it. The fonts ar different and I took pictrues of tombstones way smaller than mine. The owner messes it up and he want me to pay 480$ to fix his mistake. The young man that met me at the cemetery stated he did it and the owner lied. The daughter was irate and I want them to redo my baby tombstone. I paid almost 3000$ for it and it looks horrible.

            Honest Monument Company a Division of Mid-South Monumental Services, Inc. Response

            05/23/2022

            Thank you for your review Ms. T*****. We have gone above and beyond to reach a resolution with you. The owner even met you in the cemetery to try and reach a resolve. However, you are demanding that we re-do your daughters's monument for free. This is not acceptable due to the fact that we finished your daughters's monument on August 26, 2020 and we then set it in the cemetery on August 27, 2020. Unfortunately, we cannot re-do a monument for free after you have waited over a year and a half to bring your complaint to our attention. The design layout, including the different fonts you mentioned in your review, were signed off by you giving us your approval to proceed with the monument completion. Therefore, if you had an issue with the font choices, why not discuss that during the design process? The $480 fee we are charging you is fair. It is less than 25% of the $2100 total cost that was paid. We are not trying to make any additional money. During the conversation the owner had with you and your own lawyer, it is interesting why you wouldn't take your own lawyers' advice and pay the small fee because it is FAIR!!!

            Customer Response

            06/02/2022

            I paid more than 2100$, they took advantage of my weakness and if they send someone to look at it from BBB you'll agree it's a botched up job. It cost me over 2500$ and I have the receipt to prove it. Initially the said 270.00 and I was told by an undertaker the letters was done in different fonts. I will be seeking legal advice from my attorney Mr Austin A*****. Don't look at the hard copy the present look at the actual tombstone. The young man that did it was new and he told me he design and did the work. It's not good business to give bad business to a grieving mother that lost her child in such a frantic way and not want to correct.

            Thank you

            Sharna T*****

            Honest Monument Company a Division of Mid-South Monumental Services, Inc. Response

            06/06/2022

            Unfortunately, we cannot upload a copy of the contract which confirms the $2184 total that was charged for the job and the fact that you were perfectly satisfied with the monument back in 2020 when it was completed and installed. Now, since one of your family members doesn't like the monument, you want us to remake the monument for free after you have waited almost 2 years to complain. This has nothing to do with us botching the job or taking advantage of you. We do occasionally remake stones for free when we have messed something up and it is brought to our attention immediately. However, I don't know of any business that would redo a job for free after the customer has waited almost 2 years to complain. You take care Ms. T*****.

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            BBB of the Mid-South

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