Business ProfileforThe Little Clinic Of Tennessee, LLC

The Little clinic has ignored customer feedback/concern submitted on their system on 30September2024. The feedback that was submitted is as follows: Received a flu shot at the Little Clinic adjacent to Pharmacy #25 at 11747 W Ken Caryl Av, Littleton, CO on 9/16/24. Chose that location because ****** website indicated the pharmacy was in-network so assumed the Little Clinic adjacent to the pharmacy was included. Based on receiving a denied claim from ****** it now appears there is no contractual relationship between the pharmacy and the clinic. When I approached the Little Clinic receptionist today to inquire she first told me that ****** would cover the flu shot. When I informed her that ****** didn’t cover the shot she still maintained that it should be covered as preventative. After some discussion I asked if insurance coverage was checked before administering the shot and she responded “why would we?”. At that point I terminated the conversation and requested contact information for management. That request was denied and instead a generic phone number was provided. Anticipating a dead end with that approach I instead am submitting this Customer Comment. After re-reading the fine print on the consent form it would appear I am stuck with the $120 bill but would submit to you that the signage in the store is deceptive advertising in that in addition to indicating “most insurance plans” are covered and the consent form indicating patients are responsible for denied claims the signage and the form should clearly state that insurance coverage is not even checked before providing a service and that the Little Clinic is not contractually associated with the Pharmacy.

The Little Clinic welcomes all feedback from our patients. As a Covered Entity under HIPAA, we do not disclose patient information in a public forum. On 10/31/24 we researched the complainant's concerns and in turn have directly reached out to patient's insurance plan as we are in-network for his plan. We have reached out to patients' payors Lead Insurance Specialist on his behalf to follow up on the denial. If patient has further questions, we encourage *** **** *o reach out to our customer service line at 1-888-852-2567.