ComplaintsforImmersive Van Gogh Nashville
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to see the King *** exhibit at this location. It is a COMPLETE scam. They make you think the exhibit is an actual historical tangible exhibit. Its nothing like that. Its a terrible Screensaver video thats only a half hour long. The website is completely misrepresented and gave very little to what the actual experience will be like. They don't even let you into the exhibit at the time of your showing you just walk in and its already playing at whatever point its at. This place event should be investigated for misleading and misrepresenting itself. I was charge $145 for two tickets to a fairy tale story. Absolutely nothing historical or tangible. There is a no refund policy in place which is obviously there or else they would have been no profit from all the refunds taking place. They have an SOS bag with some small items to appease people but that doesn't replace the $145 to watch a terrible video. They sent me tickets to another event as compensation. I don't want tickets to another terrible event I want a refund.Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased two tickets in October for $54.95 each for December 26th exhibition. That was delayed to January, then March. On January 20th I received an email from them stating it was delayed again until late March and I would soon receive new tickets. I have not received news tickets and requested a refund. No response. I tried emailing again and it appears I'm blocked. Can you assist please? Thank you, Monica ScarlettBusiness response
04/14/2022
Business Response /* (1000, 5, 2022/04/06) */ Dear Monica, We are very sorry to hear that you had a less than pleasant experience with us. We have spoken to our Customer Service Department to and have refunded your tickets. A Customer Service Representative has emailed you earlier today about that. We have also spoken to our Customer Service Representative to ensure that they pay close attention to the subject line, as I understand that your entire question was in the subject line, where the body of the email was left with the word Thank you. We hope that you do choose to join us at a later date. All the best, GMInitial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought tickets when first advertised. They changed the dates numerous times. I had to cancel 2 tickets, due to surgery. 2 we rescheduled for 109.00 They changed dates again. I asked for refund. They have not sent it. The # provided to my bank doesn't exist according to ACH at Bank. They never answer. They never call. We have over 15 emails with no s ResolutionBusiness response
01/26/2022
Business Response /* (1000, 5, 2022/01/20) */ We are very sorry to know that we did not meet your expectations, as we were looking forward to welcoming you to Immersive van Gogh. Unfortunately, due to circumstances beyond our control we were forced to reschedule our event and that has caused some backlog of work for our ticketing department. I have spoken to the ticketing department, however, and have advised them to please immediately issue you a full refund to your account. This refund should be visible to your account in the next 15 business days. We're sorry for the trouble that this has caused.Initial Complaint
01/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 4 adult and 1 child ticket with flex option for the December 24 show at 1:00pm. When we arrived there was a note on the door saying the show had been rescheduled and to contact the website. My emails are kicked back and have not been able to contact anyone. I'm seeking a full refund for the tickets purchased.Business response
01/26/2022
Business Response /* (1000, 5, 2022/01/20) */ We are very sorry to know that we did not meet your expectations, as we were looking forward to welcoming you to Immersive van Gogh. Unfortunately, due to circumstances beyond our control we were forced to reschedule our event and that has caused some backlog of work for our ticketing department. I have spoken to the ticketing department, however, and have advised them to please immediately issue you a full refund to your account. This refund should be visible to your account in the next 15 business days. We're sorry for the trouble that this has caused.Initial Complaint
12/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were excited Immersive Van Gogh was coming to Nashville. We bought three tickets, two for my husband and myself and one for a friend. We rented an airbnb to stay overnight after the event. Our tickets were originally scheduled for December 7. We received an e-mail that the event was re-scheduled, and we were offered a new date, December 14th. We accepted this new date, cancelled the airbnb, and made reservations at a motel. Two things then happened. One, I was scheduled for a biopsy on December 15th, and two, the Immersive Van Gogh event was re-scheduled for a second time, this time for a date in February. We were offered a refund for the second re-schedule. For both reasons, we decided to accept the offer of a refund. On November 30th, I e-mailed Immersive Van Gogh asking for a refund of all three tickets, $45.79 plus $97.58, since we were not able to attend the current date and the event had been re-scheduled for two months in the future. Since then, in response to my requests, I have received e-mails stating that the refund is being "processed." the first one said it would take 15 days, the second, 21 days, and the third, 15 days. It has already been ten days since my request for refund. It does not take that long to "process" a computerized ticket refund. I am afraid they are not going to refund the money. We are senior citizens (I am 79) and on fixed incomes and cannot afford to lose this money, especially at Christmastime. On my behalf, please ask this company to refund my money. Thank you for your help.Business response
12/17/2021
Consumer Response /* (2010, 5, 2021/12/17) */ Immersive Van Gogh Nashville has refunded the money for all three tickets, so as far as I'm concerned, the case is successfully completed. Thank you very much for your help, and the resources that Better Business provides. I think you are the consumer's only hope. Rebecca ******* ******************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.