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          Immersive Van Gogh Nashville has 1 locations, listed below.

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            Business ProfileImmersive Van Gogh Nashville

            Entertainment Bureau

            Contact Information

            4416 Ridgefield Way

            Nashville, TN 37205-2384

            Get Directions
            Visit Website
            (844) 307-4644

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4416 Ridgefield Way, Nashville, TN 37205-2384
            BBB File Opened:
            12/13/2021
            Business Management
            • Ms. Corey Ross, Product Manager
            • Ms. Jessic Johnston
            Contact Information

            Principal

            • Ms. Jessica Johnston, Manager

            Customer Contact

            • Ms. Corey Ross, Product Manager
            • Ms. Jessic Johnston
            • Ms. Jessica Johnston, Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I went to see the King *** exhibit at this location. It is a COMPLETE scam. They make you think the exhibit is an actual historical tangible exhibit. Its nothing like that. Its a terrible Screensaver video thats only a half hour long. The website is completely misrepresented and gave very little to what the actual experience will be like. They don't even let you into the exhibit at the time of your showing you just walk in and its already playing at whatever point its at. This place event should be investigated for misleading and misrepresenting itself. I was charge $145 for two tickets to a fairy tale story. Absolutely nothing historical or tangible. There is a no refund policy in place which is obviously there or else they would have been no profit from all the refunds taking place. They have an SOS bag with some small items to appease people but that doesn't replace the $145 to watch a terrible video. They sent me tickets to another event as compensation. I don't want tickets to another terrible event I want a refund.
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Anne S

            02/19/2022

            My Van Gogh tickets have been moved twice. The last date move made by the company assigned my family a random date and we had conflicts. They charged me $25 a tickets to move the experience to a date that was open for my family. I asked for a refund of the $25 per ticket and haven't received any response. Save your time and money. Go the Amsterdam! Go the Van Gogh museum.

            Immersive Van Gogh Nashville Response

            02/24/2022

            Hi ****,

            I am sorry to hear that you have had a less than pleasant experience with us. We took a look, and could not find an email in our database with this email address. Is it possible that you purchased and emailed using a different email address? We will like to resolve your complaint as soon as possible.

            Thank You,

            General Management

            Customer Response

            02/24/2022

            Good afternoon,

            The tickets were purchased from the email address of ************************. My original tickets were scheduled for Jan 7, 2022 at 6:00 - 7:00 for 5 adults. My second date for the event was on March 5, 2022 at 7:00. These tickets we're cancelled by your organization and I was randomly given tickets on May 7th. There is a family conflict at this time. I have rescheduled for May 8th at 5:00 and was charged $25 a ticket for rescheduling.


            The ticket description : Limited edition poster, Van Gosh cushion (rental). Includes Flex options.

            If you send me another email address, I will send you the link to my tickets.

            I believe that it is the height of poor customer service to continue to overpromise the Van Gogh experience, for the dates to continue to change and to have the audacity to charge ticket holders to change the dates to tickets dates/ times which were randomly assigned.

            I look forward to a refund of the $250 for changing the dates.

            **********

            Immersive Van Gogh Nashville Response

            02/28/2022

            Hi ****,

            Thank you for your response. This is helpful information. I have addressed this with our customer service and ticketing departments, and they will be refunding you as per your request.

            We look forward to hopefully being able to welcome you, and win your patronage though a pleasant experience moving forward.

            Best Wishes,

            GM

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            BBB of Middle Tennessee

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