Business ProfileforCopilotIQ, Inc.

The first telephone contact with a company representative was quite promising. However, I was alarmed by the fact that they collected a lot of personal and medical information from me, ranging from my address to the medications I take, blood sugar levels, and insurance details. I believe this data should only be requested after obtaining my written consent. Later, I reviewed complaints from people using this service and asked questions to make a decision. Here's what I found out: Billing for services begins from the moment you speak with a nurse; the company doesn't offer any grace period. They can't tell you the copayment amount in advance, and you may receive a bill for any amount for a service that won't be provided for at least several weeks, while you wait for the measuring device, test strips, and a callback from the nurse. There's no explanation of how the baseline situation will be determined to appreciate positive dynamics. The number of test strips provided is calculated for one measurement per day, and you need to specially order a larger quantity, which is very problematic due to poor telephone customer service. How can you understand the effects of food and daily routine (the only things they'll advise you on to lower your blood sugar) with such infrequent measurements? A huge number of clients note that nurses don't call for weeks, and customer service is rude and inattentive. The representative responded that clients themselves block phone numbers or don't answer calls(?). After this, I called my insurance company, informed them about the conversation, and warned them that I hadn't given permission for these services. Think for yourself: do I need someone with questionable testing methods and irregular calls every few weeks with dietary recommendations?

Thank you for reaching out--we take all concerns very seriously. We obtain consents prior to delivering medical care and aim to give our members the best care possible, which does require collecting clinical information. If you have further questions, we would appreciate the opportunity to resolve your concerns directly. You can reach out to our team at 888-920-1588.

Most questions were left unanswered by the business.