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Find a Location

Incredible Tiny Homes LLC has 1 locations, listed below.

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    Business ProfileforIncredible Tiny Homes LLC

    Tiny Houses
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.13/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/9/2018

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Incredible Tiny Homes builds your home indoors at our not-so-tiny warehouse. As you work with us to customize and build your Tiny Home.

    Business Details

    Location of This Business
    850 Industrial Rd, Newport, TN 37821-8114
    BBB File Opened:
    10/1/2018
    Years in Business:
    9
    Business Started:
    5/1/2015
    Business Started Locally:
    5/1/2015
    Accredited Since:
    10/9/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Randy Jones, President/CEO
    Contact Information

    Principal

    • Mr. Randy Jones, President/CEO

    Customer Contact

    • Mr. Randy Jones, President/CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    10 Customer Complaints

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    File a Complaint

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark S

    1 star

    07/24/2024

    I purchased a "model" tiny home from Incredible Tiny Homes (ITH) on April 12, 2022. I received photos of the initial stages of construction of my home on January 19, 2023. Having heard that model homes were being built in three months on ITH's advertising YouTube channel, I expected the home to be finished in April, 2023. I did receive the final construction photos of my home on April 11, 2023. After the photos on April 11, 2023 I received no further information. I made an inquiry in June, 2023 and was told on June 13, 2023 that it would be ready in about three weeks. That three weeks has turned into 15 months from the completion date and I still do not have the house I paid for in April 2022. I have made numerous email inquiries over the last 15 months receiving no real explanation for the delinquency. I have had no contact from ITH since November 9, 2023. I sent a certified letter requesting a settlement of this problem on July 2, 2024. A delivery attempt was made on July 8, 2024 without success. The letter was not picked up from the post office by ITH until July 16, 2024. Today is July 24, 2024 and I have heard no reply or had any attempt by ITH to contact me. At this point I feel like I am dealing with gross negligence/incompetence or I am a victim of consumer fraud and the theft of my money.

    Incredible Tiny Homes LLC Response

    08/09/2024

    As of 08/09/2024 Incredible Tiny Homes has discussed the Tiny Home Purchased by Mr. **** ***** and mutually agreed to attempt to sell the Tiny Home he purchased from Incredible Tiny Homes, Inc. While this is not something we offer or can offer on a standard basis, we feel that this is the best resolution for both the Buyer and Incredible Tiny Homes, Inc.

    Mr ***** was happy with this resolution, and Incredible Tiny Homes, Inc would invite Mr ***** should he decide in the future that he would like a Tiny Home to contact us, and we will be happy to help in any way we can.

    It is always the intention of Incredible Tiny Homes, Inc., to offer the highest quality, best priced tiny homes anywhere. We also consider customer service the most important part of our business, and will make every attempt to bring the highest standard for their Tiny Home.

    Local BBB

    BBB of Greater East Tennessee

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