Business ProfileforLodge Cast Iron

I recently ordered a 5-piece cast-iron baking set from Lodge. I ordered it on 12/21/2021. While my card was immediately charged, I received an email saying my order would not ship for 7 business days and was scheduled to ship on 12/28/2021. On 12/27/2021, I received an email saying my order had been "delayed" and no new shipping date given. I went to Lodge Customer Service, explained the email I received and was told that the order was still scheduled to ship on 12/28 and that the email was sent in error. On 12/29, I checked with Lodge again after not getting any information about the order shipping on 12/28. I was now told that the order was "delayed". When I asked for a shipping date, Customer Service said they could not provide one. At that point, I said that without a firm shipping date, I was going to have to cancel the order. At this point Lodge Customer Service told me that per their Terms & Conditions, once I placed an order it could NOT BE CANCELLED!! I have never heard of anything like that and asked for a manager or supervisor. I was told that none were available - a standard response when customer service does not want to deal with an issue. I ended the online chat at that point. About 2 hours later, I received an email from Lodge Customer Service saying the order had been canceled and that I would be refunded the amount I paid via credit card. As of an hour ago, the refund had not been submitted to my credit card company. If it is not submitted by 1/3/2022, then I will escalate this to a full BBB complaint and also file a complaint against Lodge in the state of Tennessee