6 Customer Reviews
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Review from Kim N
1 star10/17/2024
They deny each medication that my body needs and offers medications that cause more side effects. I'm not impressed at all with Maxor. They have not done anything positive for me this past year. They have taken more than allowed time to get back in touch with my specialty providers. They don't know what is best for the patient. They don't observe the patient, they don't know the patient, we are just 1 of many that they just deny first, ask for criteria that they've already been given, which gives more unnecessary work to do, and they still deny it. They waste as much time as possible, while the patients are suffering and in great need of the medication that their doctors know will help the patient get well. Medical and Pharmacy insurance's are becoming the worst scam and people expense and the government allows it. Shame on them.
Maxor National Pharmacy Services, Corp. Response
10/30/2024
We are sorry to hear of Ms. N.’s frustration with the prior authorization process, and completely understand how this process can be unclear and challenging. In general, a prior authorization is required for certain medications to ensure that it is medically necessary, clinically appropriate for the patient’s indications based on FDA guidelines and plan coverage. In Ms. N.’s situation, the prior authorizations were handled appropriately and according to published clinical guidelines. Prior authorization timelines for review and determination were met according to governing standards. The original determination was appealed to an Independent Review Organization (IRO) which upheld the determination. Ms. N. and her physician were notified of the determination along with all relevant information explaining how the determination was met. MaxorPlus is a URAC accredited pharmacy benefit manager and as such we are required to inform Ms. N. that she has the right to contact her plan sponsor for additional complaint review.Review from richard d
1 star08/29/2024
I tried to refill a 'script for an item Maxor has provided me over the years. The first bump was prior authorization required, which was strange to pop up suddenly. I was bounced over from their home delivery service to the Maxor folks who do these authorizations. Finally after about 47 min on the phone, I was informed I did not now actually need an authorization for the strength of the active ingredients I have been getting for several years. The lady in authorizations connected me back to home delivery allegedly explaining our 40 plus minute conversation to home delivery and her decision; home delivery was supposed to now fill the 'script. I talked with the new person, I have now been on the phone 48 minutes. Guess what, back to square one. At 51 minutes I had to end the conversation. This is not a way to run an important business, and changes have to be made for better care of the people that depend on this company.Maxor National Pharmacy Services, Corp. Response
09/17/2024
Thank you for the feedback and opportunity to review your experience. First, I want to apologize for the long call experience you had when calling our MaxorPlus contact center. It is our goal to give each caller an excellent and efficient call experience, and it appears we failed in this particular instance. We researched this call and found that although the Member Advocates taking the calls followed proper procedure there are opportunities for improvement that have been addressed. In the future, you are always welcome to request a callback with the results of the research instead of staying on the line for an extensive amount of time.Review from Ti L
1 star08/27/2024
Maxor Virtual Job Interview So I was scheduled for a group virtual job interview with Maxor National Pharmacy Services. The interview was supposed to start at noon. When I logged into the sight I couldn't join the interview room. Then they posted a message stating that since there had been so many people who had registered for the interview, they were having technical difficulties and to be patient while they fixed the problem. I kept sending messages in the Chat letting them know that I could not join the session. I finally received a chat stating Well I waited a while that the recruiters were now working through chat and too be patient until the recruiters had a chance to go through my information. I waited over two hours to finally received a message from a recruiter. This was the most ridiculous, unprofessional interview I ever had. But I will preface it by saying that the interview time was 12pm-4pm and now I see why.Maxor National Pharmacy Services, Corp. Response
10/03/2024
Tiffany, we appreciate your letting us know about the misfortunate circumstances surrounding the virtual job fair. We did have a system issue with the vendor who was sponsoring the job fair due to the large volume of participants who were interested in an interview. We learned a tremendous amount from this experience and what we can do better the next time. Our sincerest apologies. We will be recruiting for additional Member Advocates in the future and you are welcome to apply online at www.maxor.com\careers for further consideration.Review from Martha G
1 star10/17/2023
******** ********* Pharmacy in Vermont is owned by Maxor. They failed to fill a prescription refill that was for a drug that is dangerous to stop taking abruptly. I called once and they told me it was in the mail. It didn't arrive. I called again and was told that I had filled it somewhere else. (How could I have done that?) When I questioned that, they told me it was the doctor's fault. I had three prescriptions there, not any more.Review from S. P.
1 star07/29/2023
On the phone with insurance SEVERAL time for over an hour total this morning, and been to 2 pharmacies trying to fill my son prescription. This is ridiculous. Who are they to say what our doctors can prescribe our childrenMaxor National Pharmacy Services, Corp. Response
08/01/2023
Thank you for the opportunity to respond. The medication in question is an excluded benefit by the patient's benefit plan through MaxorPlus. Usually this medication has to be handled by another party that is closed on the weekends. It was determined that the patient should have been grandfathered since he has long-term use of this medication. The override was extended and the pharmacy received a paid claim on 7/29/2023.Customer Response
08/25/2023
Well you CLEARLY missed my point. My point is you should not get to decide what medicine a doctor prescribes. AND, here we are again one month later, and now it is a different medicine that you will not cover, one that he has been on for a year. That is getting ridiculous…sorry correction insurance will cover about $100 we have to pay the remaining $400+. I don’t have an extra $400 a month no but medicine. GET YOUR CRAP TOGATHER and stop taking advantage of your customers. I am tired to having to fight every month for the medicine he needs.Review from Gus H
1 star02/21/2023
If you like a mail order pharmacy that will just automatically charge you for prescriptions you specifically told them not to fill, then this is the place for you. The prescription I need them to fill, they won't fill because they haven't spoken to my doctor. My doctor already sent my prescriptions to them a few times. They seem to have a question about the prescription but they are too lazy to A) Contact my doctor about it or B) Communicate to their customers on what actually is going on. I get a generic email saying "there was a delay with your order." It would be great if they actually said what the issue is or give me a call. Instead, I get charged for other prescriptions I didn't even order. I've called them at least half a dozen times and I get no where. Extremely frustrating. Get your prescription refilled anywhere else.
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