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          Find a Location

          Maxor National Pharmacy Services, Corp. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMaxor National Pharmacy Services, Corp.

            Pharmacy
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            216 S Polk St

            Amarillo, TX 79101-1407

            Get Directions
            Visit Website
            (806) 324-5500

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 98

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Maxor National Pharmacy Services, Corp. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              216 S Polk St, Amarillo, TX 79101-1407
              BBB File Opened:
              3/3/1998
              Years in Business:
              98
              Business Started:
              1/1/1926
              Business Started Locally:
              1/1/1986
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Maxorplus Specialty Pharmacy
              • IV Solutions
              • Maxor Pharmacies
              • Maxor Pharmacy
              Business Management
              • Jessie Heaton, Vice President
              Contact Information

              Principal

              • Suzanne Schwettman, Senior Director - HR
              • Jessie Heaton, Vice President

              Customer Contact

              • Suzanne Schwettman, Senior Director - HR
              Additional Contact Information

              Fax Numbers

              • (806) 355-5288
                Other Fax

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/23/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I received marketing materials from this business stating that "me or someone at my address was identified as using a specific medication". I was horrified that a company I have never done business with and never heard of before was privy to my families personal medical information. I want to know how they received this specific information and once I receive a detailed response about this I no longer want to be contacted by this company.
              Read More
              Read 6 More Complaints

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kim N

              10/17/2024

              They deny each medication that my body needs and offers medications that cause more side effects. I'm not impressed at all with Maxor. They have not done anything positive for me this past year. They have taken more than allowed time to get back in touch with my specialty providers. They don't know what is best for the patient. They don't observe the patient, they don't know the patient, we are just 1 of many that they just deny first, ask for criteria that they've already been given, which gives more unnecessary work to do, and they still deny it. They waste as much time as possible, while the patients are suffering and in great need of the medication that their doctors know will help the patient get well. Medical and Pharmacy insurance's are becoming the worst scam and people expense and the government allows it. Shame on them.

              Maxor National Pharmacy Services, Corp. Response

              10/30/2024

              We are sorry to hear of Ms. N.’s frustration with the prior authorization process, and completely understand how this process can be unclear and challenging.  In general, a prior authorization is required for certain medications to ensure that it is medically necessary, clinically appropriate for the patient’s indications based on FDA guidelines and plan coverage.  In Ms. N.’s situation, the prior authorizations were handled appropriately and according to published clinical guidelines.  Prior authorization timelines for review and determination were met according to governing standards.  The original determination was appealed to an Independent Review Organization (IRO) which upheld the determination.  Ms. N. and her physician were notified of the determination along with all relevant information explaining how the determination was met. MaxorPlus is a URAC accredited pharmacy benefit manager and as such we are required to inform Ms. N. that she has the right to contact her plan sponsor for additional complaint review.
              Read 5 More Customer Reviews

              Local BBB

              BBB of Amarillo

              More Info on Local BBB

              BBB Reports On

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