Business ProfileforAutoProtect USA LLC

I have purchased a auto service repair contract through AUTOPROTECT OCTOBER 19. 2022 contract number- CGC27439282. On 05/16/2024 My car check engine light came on so I took it to my regular auto repair shop to diagnose i told them i have a service contract with Autoprotect they do work with them so they asked for me to drop off an they will reach out to both parties once the car is diagnosed. They called told me I have a underboost code P0299 and after further testing deemed the turbo needed to be replaced. Days has passed the shop did work with the auto protect getting all the information, On 06/12/2024 They called the shop and declined the repair stating the impeller needs to be inspected in order for them to make a final decision. To remove and inspect the integral part of the turbo is to costly, I contacted the dealer they said no such thing exist to condemn the turbo the underboost code is suffice according to there repair guidelines, The items listed covered parts on their policy states the turbo is covered as it states on the contract,The turbo and is throwing off a check engine p0299 (underboost) the auto shop and THE MANUFACTURER OF THE *** says a turbo replacement is the correct repair for this issue. All I want is for them to honor the agreement