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          Find a Location

          Canva has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Canva

              200 E 6th St Ste 200 Austin, TX 78701-3631

            • Canva

              San Jose, CA 95113-1827

            • Canva

              San Jose, CA 95113

            Business ProfileCanva

            Computer Software
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            200 E 6th St Ste 200

            Austin, TX 78701-3631

            Visit Website

            Customer Reviews

            1.03/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            151 complaints closed in last 3 years

            36 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Canva has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Canva

                200 E 6th St Ste 200 Austin, TX 78701-3631

              • Canva

                San Jose, CA 95113-1827

              • Canva

                San Jose, CA 95113

              Headquarters
              200 E 6th St Ste 200, Austin, TX 78701-3631
              BBB File Opened:
              3/23/2021
              Years in Business:
              4
              Business Started:
              10/16/2020
              Business Incorporated:
              10/16/2020
              Type of Entity:
              Corporation
              Alternate Business Name
              • Canva US, Inc.
              Business Management
              • Customer Support
              • Ms. Melanie j Perkins, Director
              • Mr. Clifford J Obrecht, Director
              Contact Information

              Principal

              • Customer Support
              • Ms. Melanie j Perkins, Director
              • Mr. Clifford J Obrecht, Director

              Customer Contact

              • Customer Support
              Read More Business Details and See Alerts

              Customer Complaints

              151 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have been being charged ***** a month on my Citi credit card by Canva. I never signed up for their services, I do not have a subscription with Canva & when I have tried to find out why Im being charged I am unable to get any satisfaction. I have entered my transaction number on the Canva web site & are told it is invalid. Canvas policy is not to speak by phone so I am hoping this complaint may produce some kind of action.
              Read More
              Read 150 More Complaints

              Customer Reviews

              40 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Margaret K

              10/22/2024

              Unconscionable way to run a business. When a billing issue arised, I spent two hours pursuing resolution through all means offered by Canva to no avail. A third party gave me Tel. # ************ that was "not assigned to any customer. I than tried the only other contact number I could find online, ************. It too was a fail. I am left with no alternative other than to contact my bank to dispute the bill.

              Canva Response

              10/23/2024

              Hi there,

              We appreciate you reaching out. Upon checking, we can see that the issue has been addressed. We have already refunded the last 2 charges.

              Please feel free to reach out to us should you need any further assistance.

              Thanks,
              The Canva team

              Read 39 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

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