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Find a Location

Songsecure LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Songsecure LLC

      7600 Burnet Rd Ste 300 Austin, TX 78757

    • Songsecure LLC

      11501 Alterra Pkwy Ste 450 Austin, TX 78758-3502

    Business ProfileforSongsecure LLC

    Copywriting
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Songsecure LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Songsecure LLC

        7600 Burnet Rd Ste 300 Austin, TX 78757

      • Songsecure LLC

        11501 Alterra Pkwy Ste 450 Austin, TX 78758-3502

      Location of This Business
      7600 Burnet Rd Ste 300, Austin, TX 78757
      BBB File Opened:
      10/22/2018
      Years in Business:
      8
      Business Started:
      7/22/2016
      Business Management
      • Mr. Matthew Rusin
      Contact Information

      Principal

      • Mr. Matthew Rusin

      Customer Contact

      • Mr. Matthew Rusin

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donald H

      1 star

      09/02/2024

      Songsecure recently responded to a complaint I made on 9-1-2024 about song secure trying to pimp me out of funds just to access the songs I paid for. Songsecures employee got emotional and immature like many unprofessional greedy businesses by making threats to bar me from ever doing business with them. This is the exact type of behavior many whites racists demonstrated to blacks like myself due to songsecure and other unfair businesses bitterness to folks who dont want to be scammed. Even after songsecure did release information on the songs I paid for instead of forcing me to pay money by starting up business with songsecure, this proves that songsecure employees knew they had no federal or state right to ask any client to pay funds already paid to access songs. ******, ******* and many other smart mature businesses dont take this ***** and greedy route because if they did they would be stopping to songsecures immature level. The truth is companies like songsecure will continue to try and pimp clients wrongfully until an honest employee weeds out the bad employees and demand that every client is not taken advantage of. Songsecure may have good people there but the one who addressed me on 9-1-2024 doesnt even have the guts to post the information they sent me which was also immature to actually leave a threatening statement barring me from ever doing business with songsecure. Pros dont react that way. Many pros stand upright and accept the facts that no songsecure employee has a right to bar anyone from contracts without the proper authority to ok such radical behavior. I hope this is a ****** to songsecure to never challenge anyone on social media or a potential client especially with words that will come back to **** you. I am grateful that not everyone in businesses are out to nickel and dime folks just to support some greedy addiction which is usually the problem with scammers I hope this review is a ****** to songsecure that its better to be fair.

      Songsecure LLC Response

      09/03/2024

      We appreciate the opportunity to respond to the complaint filed by *************************

      From the beginning of our engagement with ************, we have encountered consistent difficulties in maintaining a professional and respectful dialogue. Over the course of his time as our customer, we have received over 25 emails from ************, many of which contained language that was abusive and threatening. Despite this, we made every effort to respond to ************ in a polite and professional manner.

      At one point, ************ provided a glowing testimonial praising the quality of our service. However, he later demanded a refund for three months' worth of service.

      ******************************************************

      After 14 months of not being an active customer, ************ contacted us again, making a demand for access to our software portal without charge by sending the following email:

      "Song secure. You are not a pimp and surely not mine. I paid you for secured songs. You dont get the right to breach a contract to implement that I pay you constantly to have access of the songs I payed protection for. That protection I payed for was never agreed by me to keep paying you every month to access. If I ended my business with you this is not a position in which Im penalized for not paying you if I choose to not give you money every month. I request a copy of all the songs I payed song secure for protection asap. Thank you. I dont know what type of scam youre running but you surely got the right person trying to scam a business major line myself. Its not hardly funny to witness uneducated business minds breach contracts and dont even realize they have. There are no Courts in the *** wholl get away with helping any business force a client to pay for something twice already paid for."

      We believe this email reflects the pattern of hostility we have experienced from ************. Despite the tone of his message, we granted him access to the requested materials. However, we informed him that we would no longer continue our business relationship, as we do not wish to engage with individuals who communicate in an unprofessional manner.

      **************** complaint, which contains derogatory language, appears to be a response to our decision to end the business relationship. As a company, we reserve the right to refuse service to anyone, particularly when we feel we have been treated inappropriately or unfairly.

      We wish ************ all the best in his future endeavors but reaffirm our decision to cease working together.

      Thank you for considering our response.

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