Business ProfileforSongsecure LLC
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 7600 Burnet Rd Ste 300, Austin, TX 78757
- BBB File Opened:
- 10/22/2018
- Years in Business:
- 8
- Business Started:
- 7/22/2016
- Business Management
- Mr. Matthew Rusin
- Contact Information
Principal
- Mr. Matthew Rusin
Customer Contact
- Mr. Matthew Rusin
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Donald H
1 star09/02/2024
Songsecure LLC Response
09/03/2024
From the beginning of our engagement with ************, we have encountered consistent difficulties in maintaining a professional and respectful dialogue. Over the course of his time as our customer, we have received over 25 emails from ************, many of which contained language that was abusive and threatening. Despite this, we made every effort to respond to ************ in a polite and professional manner.
At one point, ************ provided a glowing testimonial praising the quality of our service. However, he later demanded a refund for three months' worth of service.
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After 14 months of not being an active customer, ************ contacted us again, making a demand for access to our software portal without charge by sending the following email:
"Song secure. You are not a pimp and surely not mine. I paid you for secured songs. You dont get the right to breach a contract to implement that I pay you constantly to have access of the songs I payed protection for. That protection I payed for was never agreed by me to keep paying you every month to access. If I ended my business with you this is not a position in which Im penalized for not paying you if I choose to not give you money every month. I request a copy of all the songs I payed song secure for protection asap. Thank you. I dont know what type of scam youre running but you surely got the right person trying to scam a business major line myself. Its not hardly funny to witness uneducated business minds breach contracts and dont even realize they have. There are no Courts in the *** wholl get away with helping any business force a client to pay for something twice already paid for."
We believe this email reflects the pattern of hostility we have experienced from ************. Despite the tone of his message, we granted him access to the requested materials. However, we informed him that we would no longer continue our business relationship, as we do not wish to engage with individuals who communicate in an unprofessional manner.
**************** complaint, which contains derogatory language, appears to be a response to our decision to end the business relationship. As a company, we reserve the right to refuse service to anyone, particularly when we feel we have been treated inappropriately or unfairly.
We wish ************ all the best in his future endeavors but reaffirm our decision to cease working together.
Thank you for considering our response.
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