Business ProfileforAllClear ID

Topic:I have cancelled the service but I am still getting charged by AllClear ID.Detail:I have had adult identity protection and children identity protection service from AllClear ID since 2014.In July 2023, I called Allclear ID to cancel children identity protection service. I was told by their agent that the service was successfully cancelled. However I have been charged for it till now.On November 1st 2023, I called AllClear ID to cancel all the service, adult and children. I was told by their agent that the only way to do it was to go to my online profile and cancel my account. I did it and received an email from AllClear ID confirmed my cancellation.However I was charged again on November 21, 2023, on the receipt it indicated the charge was for adult and children identity services for the coming month - Nov 21 to Dec 21, 2023.I called Allclear IDs customer service on Nov 20, 2023, then I was told that their billing department doesnt know anything about the services being cancelled, I need to email the billing department to request payment cancel and refund.I found it very unreasonable and unacceptable that customers get charged for the service they have already cancelled just because the company doesnt inform their billing department the cancellation, and they dont tell customers that until customers call to find out they have to contact billing department themselves. This is not right. I request AllClear ID to make corrections.