Business ProfileforKendra Scott

My issue is with the item quality itself and I have made no attempt to reach customer service because improvement will not come out of it. The item: SHERA STATEMENT EARRINGS- Yellowstone X ks collab in the colorway vintage gold retail $98.I was gifted these so Im writing this out of sheer displeasure in the item and not out of want for compensation. I received them 10/14/24 and instantly upon trying them on my ears began to heat up and turn red. Later on in the day a heinous smell was stemming from my hands and I could not trace the source. Smelled like I dipped my hands in a dirty coin purse. At the end of the day my ears were screaming and upon removal I even had a bit of ear crust around the point of the earrings. After I removed them I smelled the heinous odor again and I quickly realized it was from touching the earrings I was wearing for the first time. I quickly did research and found the cause of the odor was the brass material the earrings are made from. This is worse material than costume jewelry because brass undoubtedly develops an odor compound referred to as octene. Im not sure if my ears were just allergic to the plating or the brass but I cannot get past the odor as much as I could the discomfort. I will not continue to wear them but Im also undoubtedly sure that the earring post will turn your ear green/dark with continuous use as the plating wears off because that is what brass does.First and last time wearing Kendra Scott jewelry. These and any jewelry they make like these should be removed from the market as they sit at a price much too high for their worth.