Business ProfileforEverlywell

I did a test with Wverlywell almost 2 years ago, I had a test result for my **** level that was really really low, twice. I wanted more information on this subject, and Everlywell told me I would have a telemedicine visit with a specialist and I would be able to get more information on this. I made my appointment, I had a very thorough summary of my reason for the visit. The very specific nature of the **** levels was mentioned multiple times. They assured me this was an expert hand-selected for me on this exact topic. My actual appt arrived after a month of waiting, the doctor got on the call 5 minutes late. He read my summary aloud to me, the summary I had written, and then he said he knew nothing about **** levels and did not have any information to offer. This obviously was a waste of time. Less than a 5 minute telemedicine visit to read my own summary I had written and to offer absolutely no wisdom on the subject, from a promised and hand picked expert. I called the company, upset about the validity of this appointment. They told me I would not be charged since the visit was not deemed successful. This was only by phone and not in writing. I saw the charge removed from my account and I closed it, because it felt very irresponsible and unprofessional for Everlywell to pretend to provide people with medical advice. Almost two years later, they are trying to bill me for this visit. I got a very sketchy text from OpenLoop, and that is my bill. The bill was not informative, the bill does not look valid, and I was told almost 2 years ago that I would not have to pay it. I am seeking a write off of this bill for the final time, since they already told me I would not be billed for the ineffective visit. I have tried to talk with their customer service team and they just keep talking in circles about my visit being successfully completed which it was not. This is medical malpractice, unethical billing and fraudulent.