Business ProfileforTutors.com

Subject: Urgent Follow-Up on Unauthorized Withdrawals and Lack of Parental Authorization I am following up on the urgent matter regarding the unauthorized withdrawals from my sons account. My child, who is a minor, attempted to sign up as a tutor on tutors.com TX ****** , probably like some of his peers. However, he was unaware that $21.31 would be withdrawn from his account each time he received a contact. At no point was he asked for proof of ID, age, or parental authorization.This resulted in several withdrawals from his account, including two charges of $21.31 on the 25th of September. The process seems to be ongoing, depleting his savings, which we only realized after his account had no remaining funds. Immediately upon discovering this, we contacted Tutors.com to stop his account, and teh bank and we froze his card although tutors.com acknowledged receipt of our request, no action was taken:In fact, my child continues to receive further contact inquiries, which resulted in additional charges of $21.31 for each new contact. We were completely unaware that such a professional platform allows minors to engage in these kinds of transactions without any form of verification or parental oversight. He has since tried to disable the system but has been unsuccessful. As a side note, my child is protected by privacy rights for minors.This practice should not be allowed, and I expect immediate action to close my child's accounts immediately, stop these withdrawals, and refund the unauthorized current charges or any charges that tutors.com may have tried to withdraw as we froze my child's card.. Thank you for your prompt attention to this serious matter.Sincerely, PS: Attached is an example of what was received and charged. Endless loop