Business ProfileforSweetwater Home Services

The sweetwater techs did an awesome job installing our new water heater, but the promised timer for the water heater which was to be ordered and installed at no additional cost other than for the timer itself when it came in, never arrived, and after more than 6 weeks later no timer had even been located by Sweetwater for the unit and responses to my queries ceased. I then sent them a link to a timer available at ********** and in response a plumber came out on June 29 and discussed the sorts of timers available "out there" and suggested that we get a Wi-Fi controlled one, and that we do the research, choose one, purchase it ourselves and they could install it. Then today I got a followup call repeating that message but adding that an additional fee of about $170 would be charged for its installation rather than it being included in the water heater installation charge as we had been told originally. Had we originally been told there would be a separate installation fee for the timer we would have been ok with it. But, because of this duplicity, and the fact that no actual attempt to locate a timer was apparently made by Sweetwater, we will instead be getting a timer installed by our electrician. I recommend having all details included in your estimate/invoice if you want to actually get what's promised. As an additional note, we were told in today's phone call that they hadn't understood that we wanted the timer because we had solar panels and wanted it to only run in the daytime. What the heck? Why does it matter why what we want it for?