Business ProfileforBigCommerce, Inc.

Dear Sirs, Several weeks ago, ******* deleted my email address and account. After several visits to the Xfinity store and three hours on the telephone with a ******* technical support troubleshooter, they could not restore my email address. Since all my accounts used my ******* email address to log in, i.e., my bank account, PayPal account, medical records, grocery stores, etc., I had to change all my login-ins (eight accounts). On April 2, 2024, I attempted to log onto my business website. Unfortunately, my website also used the same ******* email address to log in, so I was also locked out of my website. On April 3, I contacted the BigCommerce Support Team and filed a case (#********) to have them change my website log-in. At that time, BigCommerce requested that I provide them with additional identification. On April 3, 2024, I submitted copies of my current Indiana business license and a receipt of my payment to ********************** for the current year. Unbelievably, on April 9, 2023, BigCommerce emailed me saying they had abandoned my case. On April 4, 2023, I filed a second claim (#********). As of April 12, 2024, I am still locked out of my website. On April 15, I emailed the BigCommerce Support Team and asked for an update. As of 4-17 I have yet to hear a response and remained locked out of my business website. This is not the way to run a business.