Business ProfileforCHRISTUS Hospital-St. Elizabeth, Beaumont

Today on 1-25-24 I received a call from the ****** of St. Elizabeth stating a day before my surgery that was scheduled with ************ at 9:30am on 1-26-24 that I need to pay an amount because I did not meet my deductible. I was told by ************** ****** that I would need to pay the ****** deductible and anesthesia and pre-op things. St. Elizabeth employee tells me I need to pay something when I asked them why was I not called prior to my surgery in order to make this payment. They stated we were backed up in paperwork so that is why we called today the day before surgery! I asked to speak to the manager ******************* to see why I had to wait the day before surgery for a call and payment and she gives me the same reason of being behind in their work. She then tells me after speaking to Dr. ****** you rescheduled with them before so you can do it again and this is an elective surgery anyways! After telling her there should have been no reasoning ************ off explained none of my situation to this ****** about my matters she says well its nothing I can do. I ask for her boss number several times and she kept getting smart with me and stated i am the manager it gets no better than this!I told her I will come up there to ask for her boss and she tells me okay here is my boss number! And then hangs up! I was not okay how this situation was handled and how I was handled !