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          Rustic Territory has 1 locations, listed below.

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            Business ProfileRustic Territory

            Home Décor

            Contact Information

            3000 S Hulen St Ste 124

            Benbrook, TX 76109-1934

            Visit Website
            (855) 787-8428

            Customer Reviews

            1.4/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3000 S Hulen St Ste 124, Benbrook, TX 76109-1934
            BBB File Opened:
            3/6/2020
            Years in Business:
            6
            Business Started:
            12/22/2017
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Ms. Emily Stricklin, Owner
            Contact Information

            Principal

            • Ms. Emily Stricklin, Owner

            Customer Contact

            • Ms. Emily Stricklin, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I ordered a "special" promotion they posted on ********* The cost was $7.00. I chose to not order any of their other packages, promotions, products, etc. because I wanted to see if I felt this company was a good fit for me. When I checked my personal bank balance the following day, they had charged me the $7.00 I agreed to PLUS an extra $19.99 for something I did not opt to purchase. I have no idea was this $19.99 is for. I began emailing the company for several days and have not received a reply from anyone there. And yes, I have checked my 'junk email file' but there's nothing there as well. If this is the way this company conducts business, I want nothing to do with them. Since I 'joined' during the special promotion time period, I have received NOTHING for the money they took from me. And no explanation as to WHY they took the extra $19.99. My husband and I are retired and on a fixed income and feel, sadly, we have been taken advantage of.
            Read More
            Read 7 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marie R

            09/13/2024

            I didnt understand I was signing up for a membership that only included 4 stickers that come no where close to the amount they are charging of $19.95 per month..I thought I was entitled to discounts on merchandise that I have never ordered beyond receive a cup with their name on *** have requested a refund and cancellation..than you

            Rustic Territory Response

            09/23/2024

            Hello *****,

            We sincerely apologize for any inconvenience you may have experienced. We understand that you requested a cancellation after the invoice and shipment dates. Per our Refund Policy, the following items are considered tangible and therefore non-returnable making them non-refundable (all stickers and catalogs.) We apologize for any confusion.

            We used to sell 1 sticker (same size) for $8.99/each and it was a Top Seller. The ********************** has them discounted to only $4.99/each and is our Number 1 favorite subscription. We have members who have stayed on it for over 2 years and love them. But we understand, stickers are not for everyone

            In light of your dissatisfaction with the quality or quantity of our stickers, we want to make things right. As a gesture of goodwill, we will issue a courtesy refund of $19.95 for your most recent charge. Your subscription has already been cancelled and you will not receive any further billing or shipments unless you sign back up.

            Thank you for your understanding, and we appreciate your continued support.

            Rustic Territory,
            Management Team

            Read 9 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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