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            Business ProfileRM Mullinix Co Inc

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            113B Sulphur Springs Rd

            Bryan, TX 77801-3132

            Visit Website
            (979) 822-4079

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 3/12/1992

            Years in Business: 76

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers A/C & Heating Service/Sales/Installation.

            Business Details

            Location of This Business
            113B Sulphur Springs Rd, Bryan, TX 77801-3132
            BBB File Opened:
            1/1/1992
            Years in Business:
            76
            Business Started:
            3/1/1948
            Business Started Locally:
            3/1/1948
            Accredited Since:
            3/12/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Robert Monroe Interests LLC
            • RM Mullinix Company
            Business Management
            • Mr. Robert Monroe, Managing Member
            • Mr. Gary Watts, General Manager
            Contact Information

            Principal

            • Mr. Robert Monroe, Managing Member

            Customer Contact

            • Mr. Gary Watts, General Manager
            Additional Contact Information

            Fax Numbers

            • (979) 775-6015
              Primary Fax
            • (281) 880-6330
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            System was installed 5/13/********* / replace fins on outdoor unit.Clean or replace plastic cover on exterior wall and seal it properly.Replace knockout cover on inside unit.Install cover on electrical terminals on inside unit.Verification by a competent electrician that new breaker was installed properly.Proof that Mullinix has properly registered the unit with Mitsubishi.Verify that heat mode is functioning.We've been waiting 12 weeks for work to be completed.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sharon D

            08/22/2023

            For a bussiness that's been here quite a very long time,you would think they wouldn't try to take advantage of a long time 5 yr customer that purchased an over priced unit and pays yrly for a maintenance contract but yet when they come out to the house,on July 31st,2023 and did the summer maintenance check and said everything was working fine but I had to call them out today,august 22 for an issue with ac cutting off & on every 5 minutes, so the tech said we will have to charge me the diagnostic fee,when the receptionist told me there wouldn't be a fee for that,he told me the drain line was clogged so when it came time to pay,I see on my invoice they charged me the diagnostic fee ,trip charge $20.00 and total cost out the door was $299.95.I do not know where he came up with this figure but I feel like they took advantage of me and over charged me,I feel that they are going to owe me a refund,this was dishonest and as much as I and everyone else pay to have a warranty, not everything is covered so I feel that they should do better,be honest and stop trying to over charge customers and work with people that are on a fixed income.

            RM Mullinix Co Inc Response

            08/24/2023

            The Diagnostic fee will apply after hours (after 5pm) Monday Friday and on the weekends. All phone calls are recorded, which the Receptionist told you there wouldnt be a fee when you originally booked the call for Wednesday at 8am only the fuel charge of $20. You called back shortly after your first call and wanted service Tuesday night. The receptionist did tell you since it will be after hours the fee will be $159.95.  That price is for the after-hour diagnostic $139.95 and the fuel charge of $20. Our HVAC members get an discounted diagnostic charge ($139.95) instead of our regular nonmember price of $179.95 plus the $20 fuel charge. Our tech did perform services that evening.   
            Read 1 More Customer Review

            Local BBB

            BBB serving the Heart of Texas

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