Business ProfileforCasa Rodriguez

My family and I went to First Friday in downtown *************** and we decided to go eat at this establishment. Normally the food and staff are great however, this time was awful. Our server who was a young gentleman was set up for failure. He was very attentive and sweet but the management was appalling. As all the servers were struggling to keep up with their tables the 2 managers were on their phones taking selfies while in the way of the servers, drinking alcoholic beverages while customers poored through the door, and were chatting it up with 1 of the 2 bartenders that were already behind on orders. We waited 2 hours for our full order to come out and the 3 easiest dishes were the last to come out. Everyone else including myself got our food in a reasonable amount of time but for 3 people in our party to wait for 2 hours to get their food is ridiculous. When I told the manager about this she instantly blamed the server stating he was new and still needed to learn. I stopped her and told her she needed to check the kitchen because our server was great and he reapeated out orders back to us to verify they were correct before putting the ticket in. Every server had extra help from other servers and some were standing around on their phones, while our server was by him self. The management set their entire team up for failure then she blamed the waiter for the mistakes of the kitchen and her poor managment. While she was going off on the waiter, I glanced over at her and she moved behind onther waiter where I couldnt see her while continuing to lash out at him. Horrible management but great servers.