Business ProfileforCrosby Family Dental

I just saw that they are not BBB accredited but continue to display that they are. I talked to the lady at the front desk at the end of the appointment, but I felt myself getting too angry at the time to discuss. Below is the list of issues that I saw 1. I made an appointment for a CHILD. The expectation I had was to see a Pediatric Dentist as pediatric services are listed for my 5 year old NOT a general dentist. 2. No where on the site does it mention the pediatric dentist is only on site 2 times a month OR that the general dentist must refer a child to the pediatric dentist. This is what I was told by the lady at the front desk when I asked for an itemized bill and inquired about the cost of seeing the general doctor. 3. I paid $59 for a dentist (who didn't have any x-rays) to tell me that he had cavities and that he was referring us to a pediatric dentist that I thought I was seeing in the first place. THIS IS A SCAM. So I have to pay to see a dentist twice?!?! Completely unacceptable especially when we thought we were seeing a PEDIATRIC dentist in the first place. 4. In my opinion, the hygienist did not do a thorough job and was not patient to be working with a child. She quickly brushed and flossed his teeth. My child was having a hard time and my child and I were discussing it/ took a walk before she was ready for us/ and did some breathing exercises. She mentioned a couple of times kids had feelings and seemed more concerned about how I was parenting my child. 5. Price advertised online is $99. We were charged $124.00 and didn't even receive all of the services listed on the welcome package. My child was not happy to be at the dentist. He did cry, but he was compliant. He was not very happy about getting x-rays, so instead of giving him a minute, it was just decided to not do them at all. Office manager refused a full refund stating that their prices had changed and the online offer was no longer valid she only gave a $25 refund.