Business ProfileforHouston Air Comfort

IF I COULD GIVE BELOW 1 STAR, I WOULD! DO NOT USE THIS COMPANY. FAIR WARNING, STILL HAVING TROUBLE 5 YEARS LATER! My house was not evenly cooling in the summer nor heating in the winter. $10,450 later the job by Houston Air Comfort was finished plus $206.25 annual cost warranty. BUT Distribution of AC/Heat was still a problem. $10,000 fix was not working! I scheduled in 2020, May 23, June 23 and July 5th ..and they procrastinated with cancelling one appt, a no show appt, and cancelled the 3rd appt. I contacted Home Serve, another service at my disposal that I had been paying for but had not used to see what they could tell me about this work I had done. Home Serve came in August and told me 1.) the ducts were installed too low, 2.) a return needed in the family room since it's most affected by the non-distribution of air and 3.) the boxes above the vents had not been changed with the "new installation!" I was shocked! Upon contacting Houston Air Comfort I was told they do no acknowledge other company evaluations. They blatantly took my money and talked stupid to me!!!! In 2022, Houston Air Comfort called me for maintenance in October pending I pay another $206.25 to renew my warranty!!!!! Which I did thinking they would right this wrong, and guess what, THEY DID NOT SHOW UP!!!! They even had the nerve to contact me in 2023 saying I need to update my warranty again! At this point, NOPE "that's it, hell no and don't call me no more!!!" Here we are in 2024 and I was having my ceiling replaced in the family room and what do you think fell from the ceiling? ALL THE OLD INSULLATION THAT WAS ORIGINALLY IN MY CEILING from 2000 when I bought this house, the roll out insulation that was done in 2012 barely any remnants on top of the popcorn insulation that Houston Air Comfort used when they supposedly made everything new. They did this big show of vacuuming out the old but that was just a show! THAT OLD CRUD, BLACK WITH MOLD AND CLEARLY THE JOB UNDONE...

Thank you for your review. I am sorry to hear that you had a bad experience with us. I understand your frustration and I would like to see if we can get more information on to see how or what we can do to come to a happy medium. Please reach out to me at norma@houstonaircomfort.com please include your address for reference.

I won't be doing any business with Houston Air Comfort at all unless they complete what I already paid thousands of dollars for. That is where we can start, with the service you said I would get...if not free don't call me! If Houston Air Comfort is talking about coming and putting the insulation as I paid (you act like you removed the old but remodeling last week revealed how much yuck and mold as left there), put 2 returns in my family room that I was not told was needed, change the boxes connected from the ducts to the vents that were not changed with this $10,000 everything new service, lift my ducts to the proper height as I already paid, AND my house cool and heat evenly FREE then we can talk. I did try to have Houston Air Comfort come back out and resolve but they told me my warranty would have to be renewed first, so I paid it again and scheduled, and they did a no show! that was my last attempt to "resolve my issue with their services"!!! and Norma I believe is the one who scheduled me several times before, she's just talking a good talk!!!! I saw tons of other customers with the same complaints as mine!! company no good!