Additional Information for Southwest Airlines Company

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Southwest Airlines Company has 15 locations, listed below.

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  Southwest Airlines Company

  2702 Love Field Dr Dallas, TX 75235-1908

• 

  Southwest Airlines Company

  PO Box 36647 Dallas, TX 75235-1647

• 

  Southwest Airlines Co.

  EP International Airport El Paso, TX 79925

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  Southwest Airlines Co.

  2320 E Jones Ave Phoenix, AZ 85040

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  Southwest Airlines Co.

  3800 E Sky Harbor Blvd Phoenix, AZ 85034

Location of This Business

2702 Love Field Dr, Dallas, TX 75235-1908

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BBB File Opened:

10/1/1971

Years in Business:

57

Business Started:

3/15/1967

Business Started Locally:

6/1/1971

Business Incorporated:

3/9/1967

Type of Entity:

Corporation

Alternate Business Name

• Southwest Airlines
• Southwest Airlines Rapid Rewards

Business Management

• Mr. Gary C. Kelly, President/Chairman/CEO

Contact Information

Principal

• Mr. Jerry Davis, Customer Relations Manage

Customer Contact

• Mr. Jim Ruppel, VP of Customer Relations
• Mr. Gary C. Kelly, President/Chairman/CEO
• Mr. Anthony Whaley, Customer Relations Manager
• Mr. Michael Van De Ven, Executive President & COO
• Ms. Carolyn Lewis, Operations Specialist
• Mr. Jerry Davis, Customer Relations Manage

Additional Contact Information

Fax Numbers

• (972) 656-2561
  Primary Fax
• (214) 792-5099
  Other Fax

Phone Numbers

• (214) 932-0333
  Other Phone
• (214) 792-4000
  Other Phone

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Email Addresses

• Email this Business
  Primary

Additional Business Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:

Southwest Airlines Co. Violations of 49 U.S.C. § 41712 and 14 CFR Part 259; Docket DOT-OST-2023-0001

On December 18, 2023, the U.S. Department of Transportation (DOT) announced a $140 million civil penalty against Southwest Airlines for numerous violations of consumer protection laws during and after the operational failures that cancelled 16,900 flights and stranded over two million passengers over the 2022 Christmas holiday and into the New Year.

The penalty is in addition to the more than $600 million in refunds and reimbursements that DOT already ensured Southwest provide passengers who faced travel disruptions during the operational meltdown.

In total, Southwest will pay over $750 million for the holiday meltdown — with the vast majority going to passengers for refunds, reimbursements, rapid rewards, or future compensation — due to DOT’s actions.

In its investigation, DOT found the company violated consumer protection laws by:

• Failing to provide adequate customer service assistance
• Failing to provide prompt flight status notifications
• Failing to provide refunds in a prompt and proper manner

The U.S. Department of Transportation’s investigation and enforcement action has taken the following actions to benefit consumers:

• Requires Southwest to establish a $90 million compensation system for future passengers affected by significant delays and cancellations
• Penalizes Southwest $140 million for violating consumer protection laws – deterring Southwest and other carriers from committing similar violations in the future
• Ensured passengers were refunded and reimbursed over $600 million for significant delays and cancellations during the 2022 holiday season

The agreement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

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Referral Assistance

• Federal Aviation Administration
  800 Independence Avenue, SW
  Washington DC 20591
  Phone Number: (800) 255-1111
  https://www.faa.gov/

Business Categories

Airlines