ComplaintsforKen Batchelor Cadillac

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I drove my car to services **** and I had a misfire on cylinder 4 they charged me for disagnostic and for disassemble and for further troubleshooting which they provided a rental while it was at the shop. After like 3-4 weeks they said metal teeth from the vacuum pump feel in the cylinder which was false,and they recommended I get a new engine assembly which was going to run me ******. So after that I bought an engine from junk yard to do it myself and the metal shaving were right under the valve cover and I fixed the car. They charged for what they did and gave me false information and I spent *************************************************************************************** wrong information and paid them almost **** for test plus had to deal with the stress of being with only one car for the family and my wife also works so it was stressful and I would like to get a refund and also money for the junkyard engine I bought because of there bad/false diagnostic information. I also had to pay to get my car towed back to my house because it was disassembled and not running even though I drove it to their shop. I feel like there tech/mechanic doesnt know about maintenance. Would like to get like 2500-3000 refund since I spend money for nothing this visit to there shop was basically robbery.

  Business response

  06/29/2023

  To whom it may concern,
  
  On March 16, 2023, ************ brought his 2014 Cadillac ATS to Ken Batchelor Cadillac for service. The customer stated, The vehicle is shaking when idle. The Assistant Service Advisor explained to ************ that a certified technician performs the diagnosis on the vehicle to determine the cause of the shaking of the Cadillac. The diagnosis fee will only be charged if the work is not performed at the dealership. The technician recommended, through the diagnosis and high mileage of the vehicle (*******) the engine needed to be replaced. ************ did not approve the work and had his Cadillac ATS towed from Ken Batchelor Cadillac. If there are any additional questions, ************ may reach out to *********************** at ************ or email at ******************.
  

  Customer response

  06/30/2023

  I am rejecting this response because:   They didnt tell me how there protocol is.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We went to Ken Bachelor originally 04/20/22 to look for b a vehicle. We pulled credit and we were approved already. A Salesman named Bobby follows up 05/19/22 to advised me that a vehicle I ordered was there already and when I wanted to pick it up. I went on to tell the salesman that I wanted to see the PO with a breakdown and see about using our credit pulled from 04/20 since it was within the 30 days. He said he was going to get that for me and check on the pull off we could still use it. I started receiving emails from credit karma that my credit was had been pulled. He calls shortly after that and I start asking him how come he ran my credit. He apologized for a "miscommunication", however he proceeded to tell me how it won't really affect my credit and that he had to pull it again because it was a different vehicle. Trying to justify the credit pull. I do not believe that type of practice is right, he didn't even call my husband whose credit was also pulled to verify that it was okay to pull his credit again. I'm very upset due to the fact he did it with out even telling me all about the different vehicle etc prior to a new credit inquiry on my report. To top it off, that credit pulled was 4 MORE new bank inquires. I have yet to hear back from him about this issue because he says that he needed to speak with his finance department about reversing the pull. I submitted a dispute with the credit bureau but was declined and needing a letter to prove it was a error. I am following up with his manager Monday to see about that.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my car in for service. When they ran a diagnostic check there were a few things that seemed to be related to a previous insurance claim. I asked them to transfer the car to thier insurance side where they said they could compare the previous work (done by a different shop) to the current work needed in order to see if any of it was related and could be covered by insurance. They agreed to do so. An entire week passed with no communication from Ken batchelor. I escalated to the General Manager, ****** ****, who also seemed to have a hard time figuring out what was going on. After a week, ****** finally called and told me there was nothing they could do and then I could either come pick up my car or they could deliver it back to me. The reason they "can't" do anything is because another shop did work on it awhile ago and they won't warranty it because of that. That is understandable, however, they said they would warranty the work if I were to pay the outrageous $200/hr labor rate that they charge their customers who are not going through insurance. I specifically asked ****** if they would only warranty the work if I paid the $200/hr rate. She said yes. I then asked several times if they were able to do anything since they basically kept my car for an entire week without doing anything to it and leaving me without a car. Again, I was told no.

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