ComplaintsforHomePro Services

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On March 9, 2021, I sent an email with the cancellation documents completed to HomePro customer service email, requesting to cancel the security monitoring my home due to selling the property. As a result of signing a 5 year contract, Ive been on the hook for paying the monthly dues for the last 2+ years on a house I no longer lived in, nor owned.On November 17, 2023, I paid off the remaining balance of my contract and was told EVERYTHING had been taken care of and my account was now CLOSED!!To my surprise, I received an invoice in December. I called HomePro and was told to IGNORE the invoice, that everything was already taken care of. Again in January, I received another invoice and another phone call to speak to another customer service representative telling me everything was taken care of and again to IGNORE the invoice. Now in February, *** received yet another invoice, and with this phone call, I am told my account is in the process of being sent to COLLECTIONS. I have done absolutely everything necessary and required to cease any dealing with this company, but still I am being harassed by them for providing zero service.

  Business response

  02/19/2024

  Wrong Homepro

  We are a licensed general contracting company in ******* **.

  This is to complain about Homepro technologies alarm & security

   

  MISTAKEN IDENTITY

  Please CANCEL YOUR COMPLAINT TO MY COMPANY

  Customer response

  02/19/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Home Pro Services Team came to do some work on my new townhome on January 20, 2022. Over the phone, prior to the appointment, Chris Dandridge called me to "figure out how many guys he needed to send over for my project." Said it "didn't matter either way," because it would still be $90 per hour. So naturally I said great! and 2 people came over. I checked the contract I received over text message and it said "Man hour: $90," which is vague. After informing him of this mistake on the invoice he was very misogynistic and kept repeating that I was "confused" and "misunderstood" about this contract that didn't match what he had told me verbally over the phone. He then proceeded to tell me that I had been recorded agreeing to this price and told me he would use it in any sort of litigation. 2. The labor for the 2 guys I was charged for at $90 for 8 hours EACH absolutely did not do 8 hours of work. 3. I was charged $311 for materials. When I asked for STORE RECEIPTS for items that were purchased, I was ignored. Per the invoice that I paid to get the store receipts, I continued to be ignored. He also was trying to bully me into sending a picture of my credit card information over text message and kept sending sending rude, offensive, and belligerent messages about the fact that I was late posting payment, despite the fact that I wasn't invoiced for 2 days after his first day in my townhome. 4. He did not come back to finish the work that was started, so now I have giant holes in my ceiling and electrical boxes that were not put in the right place. He kept requesting payment despite the fact that the work wasn't finished, leading me to believe he probably wasn't coming back. 5. Three light fixtures were taken from my property without my permission and I was ignored when I asked for the light fixtures back or to be compensated for them. 6. This business is using multiple address and business names on Google.

  Business response

  04/14/2022

  Business Response /* (1000, 7, 2022/03/14) */ See attached Consumer Response /* (3000, 9, 2022/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. It's so interesting that all of HomePro Services clients are a "pain in the ***" or a "disaster" or a "mess" to work with. If you review the Yelp and Google reviews as well as the other BBB complaints (red flag!), you will notice that I am not the only one to have all of these "misunderstandings." Perhaps it is the business, not the clients, that is the problem here. 2. The verbal description of the pricing structure and what your contract said do not match. The way it was explained over the phone verbally by both Chris and John was absolutely not the same, hence my complaint. It was a backhanded way to get me to agree to having more people come to do the work. I accepted the contract based on the verbal description. I believe your recording from 1/19 at 1:07 pm will confirm this. Unless of course you also put the recordings where you put your receipts... 3. I never expected the list I had to get completed in 2 hours. However, your mantra that double the work will get done in half the time was not reflected in the LACK of work that was done in those 8 hours. For 2 guys to only take down 3 lights and 2 fans, put some plastic down on the floor, move 2 electrical boxes, and take up 150 square feet of carpet, that does not seem like 8 hours worth of work for 2 people. That seems like a scam. 4. There was no breakdown of materials, cost, or a request to pay from Edil, the lead man on the job. He literally told me that I had to call you to get my payment processed. I waited for an invoice to be sent, which was 2 days after the work was completed. The invoice wasn't sent until a Sunday, which is not a business day, which is on you, not me. I had issues with the invoice, which I wanted addressed and instead of addressing them you told me I was late with payment and "confused," sending multiple belligerent emails demanding payment for work that was not satisfactory. 5. I have never had a reputable business ask me for a picture of my credit card. That is like Identity THeft 101. Bullying me to send you my credit card is not a good way to keep customers. Similarly, the work was not completed and it was completely incorrectly. I wanted those mistakes to be fixed prior to me paying, which I think is reasonable. 6. Per your invoice, "receipts will be provided if requested." I requested and they were never provided, plain and simple. Your 2 paragraph blurb about why they can't be provided hidden in atrocious written English does not make up for the fact that you can't prove what was purchased, yet are still expecting me to pay for it. 7. Edil asked me to take the 2 fans and I said yes. I did not notice the track lights were gone until he had already left. I did not give him permission to take those and I most certainly did not assist in putting the lights in his truck. Last I knew they were still in the garage but the next day I noticed they were gone. If you've made it this far, PLEASE DO NOT USE THIS BUSINESS. It was a very expensive mistake. He uses multiple addresses all over DFW to make it seem like it's bigger than it is. He also has multiple "businesses" with different names listed on Yelp, Google, and the BBB websites, likely to hide some of the negative reviews. He's listed as HomePro Contracting, Handyman Dallas, Licensed General Contractors in Dallas; HomePro Handyman Services; HomePro Handyman, Home Remodeling & Home Repair Services: Licensed General Contracting of Frisco; HomePro Handyman, Home Remodeling & Home Repair Services: Licensed General Contracting of Plano; HomePro Professional, HomePro Handyman Services and Licensed General Contracting; HomePro Handyman Services and Licensed General Contracting; HomePro Handyman Services and Lincensed sic General Contracting, etc. Business Response /* (4000, 12, 2022/03/28) */ See attached. Consumer Response /* (4200, 14, 2022/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. You "align yourself" with Google, but half of your reviews on Google aren't great either. A large number of your previous clients have had very similar issues as I have, mostly related to billing, taking way too long to complete a project so you can increase the number of hours you bill, as well as not being able to justify your materials' costs. 2. If you've been working with the BBB for so long and your company is so reputable, why won't they accredit you? (See attached). 3. Thank you for writing an additional 5 pages of things you've already said and overusing the words "bizarre," "misunderstood," and "pain in the ***." That was definitely courteous of you. Saying it over and over again doesn't make you or your business practices right, unfortunately. Because of the unprofessional way my case was handled, the lack of transparency throughout the process, as well as your egregious billing practices, I am disputing my charges with Home Pro Services...or Home Pro Contracting...or HomePro Handymen...as I stated I would. 4. Super interesting that you ignore my requests for my track lights or compensation until almost 3 months after the fact...but now you're willing to give them back when the BBB gets involved?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩