Business ProfileforHomePro Services

To summarize, this company mis-quotes, milks their hours, does a poor job, and is incredibly rude. Chris D. gave us the verbal quote of $90/hr, about $720 per day because of 8 hr workdays. We wanted to replace the tile on our backsplash and had bought the tile ourselves. Little steep, but okay. I had one reschedule before the project started because of paint drying. We were repeatedly reassured that Santos, their worker, was amazing at his job. The project started and I was never home while they were there because of work. When I would get home, I was always surprised at how little got done, but was tired and would go to bed. The third day we were told by Santos that if we got a second worker, he could finish that day. So we agreed. I get home that day and they still are not done. The fourth day, I was at work and never approved the second guy for that day. I was unaware until I get home that evening and see them both there...and still not done. I was short a couple tiles, but even the tiles they had were not completed. Even while they were finishing up that night, the workers were standing around and watching videos on their phone. In the days waiting for my remainder tiles to arrive, I had the time to look more closely at the work that was done. It was awful. Cracked tiles were put up anyway and just covered with grout. We decided to cancel with them and get someone else to finish. I let Chris know and the next thing I received was an email. This email was incredibly rude and set off a panic attack for me. Trying to say that it is a preference to not have cracked tiles. Then the invoice attached...claiming their workers were there over 8 hour days, to the point of 13 hours! The bill over $5200! Not wanting to talk to Chris after the rude email, I talked to another rep to escalate to management. According to "management", we had to talk to Chris because he was the project manager. So we tried, offering a solution of paying through the 3rd day with odd hours because his worker said he would be done, more than half what was asked for. He literally laughed at us, belittling us, and gave false excuse after invalid point. According to BBB, he is the owner! Never use this company!!! Let everyone you know that this company tricks you, overcharges your quote, then will be incredibly rude if you say anything.

Mrs *******, was a disaster to work with,and refuses to honor the pricing structure she agreed to in print, on the phone and by text in advance.
She introduced a very complicated floral tile pattern that was damaged during shipping in some of the mosaic designs. Additionally she shorted he her order and let the project run out of tile. All reasons why she let obligations and project fail and why her projects time took more and more time to perform. But obviously multiple rescheduled, running out of stock, damage I shipping are all her factors she caused during the service activity that caused her project to increase.
Now Mrs ******* is being litigated because she refuses to pay any portion of her services even though she stopped work by running out of stock and somehow blames our good A+ rates company.

Thank you for your comment *****, as it furthers the point made. I tried to spare writing a whole book of a review for the sake of those reading. To start, as previously stated, the verbal communication from you was 8 hr workdays making the payment structure about $720 per day. This is what my husband and I are refering to. The tile was sent in advance of the project starting and therefore should have been taken into consideration when communicating with your clients. All tiles were inspected upon arrived for broken pieces by me and all broken pieces on the wall are in obvious places that had to be cut. As for short on tile, that is not the issue being addressed. If you read the full experience, you would know that even the tiles on hand were not completed. I rescheduled only once before the project being started. Things happen and it didn't effect the issues at hand. We actually have until end of Wednesday until the matter becomes more serious, which is why we tried to midigate the situation prior. Thank you.

Mrs ******** there is no quotes in a time and materials structure/agreement. It is simply the total hours and materials accrued, not by day, week, conversation, here-say or any other measure you want to dream up. You continue to change your understanding to fit your grievance and unfortunately, as we pointed out in our dispute and collections letter you were served, your un-involvement through this entire project is why your project needs resolution as your contractor has and is ready willing and able to complete your work when the materials you let run out is enough and not fragile. If there was more tile, tiles that are not fragile that has the tendencies to fracture during installation and pressing into the mortar grooves. Again this is why we charge by the hour for specialized unusual care and especially the extra time required to deal with multiple last minute cancelations and reschedules with little to no notice if any and the reschedules were day by day, until I asked you to pick a date in the future and we made it work with no complaints. Running out of tile isn't determined on the day you start. It starts when you order your tile. You only ordered enough without scrap or damage. Again if were going to run out and there's tile damage, the tile that's damaged needs to be removed after the mortar sets up, not during when you have no extra stock. If you try to handle tile on wet mortar, it moves around and with the complicated tile you selected it has dozens upon dozens of tiny intricate pieces. They need to be spot repaired, but when we have stock, but you let it run out..... Why because you weren't involved. You had not one complaint until I gave you our next available date and that wasn't good enough and you canceled the job. Again, you weren't involved. You reordered tile and surprise it came in and you wanted it installed right then without notice. You weren't involved to track the shipment nor keep me informed, because you weren't involved as we will prove in our litigation with the mountain of texts and recorded calls showing your un-involvement.
See you in court, then we will post the results there after.