Customer ReviewsforAT&T

AT&T is a trap and a bunch of swindlers. They give you a “credit” in monopoly money- the credit is only good if you stay with their service. if you recognize that they’re trapping and lying to you then you lose anything. i traded in a near brand new iphone 14 last year for a “credit” towards a 15… now im stuck with the full cost of the 15 because their “credit” is conditional on a 36 MONTH contract… they lied to my face when i lost my phone and made it sound like they were giving me such a great deal when in reality they were trapping and screwing me, while adding things i didn’t ask for that i can’t. just get an immediate refund in- i have to go through customer service and have them cancel the charges going forward, then the next month come back to have previous charges reversed. for the rest of my days i will warn anyone against using at&ts services.

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They are dishonest with their prices . I will advise not to do business with them

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

Customer Service has gone to sh@t! I have spent hours this past week trying to get simple issue resolved. The Main issue is, i get representative that ba rely speak English and had little experience or No authority. So sad and such a Hugh waste of my time. I am seriously considering finding a different provider after 10+ years of Service. For this reason alone, i would recommend going with another provider that doesnt farm out their customer service. In addition to horrible customer Service. I recently ordered a cell booster and was in able to activate the cell booster because the app doesnt allign w the model i have. Now i need to return this device and i am past the 50min on and off hold w a representative to figure out if i can return this device that only received as of yesterday. Seriously AT&T!? You need to do better or you will continuously lose loyal customers. Pathetic.

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Most of this company is now outsourced and as a customer I have spent hours on the phone for a non-resolution to issues with services and billing. Their customer experience ratings within the company do not reflect what the average customer experiences. Prorated charges for same-level plan changes month after month. Finally getting a representative to understand what you are explaining which is seemingly a no-brainer when doing math is deficient.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

Best customer service I've ever received was today at the AT&T store in Leitchfeild Ky.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

The worst phone company I’ve ever been with. I’ve been over charge for so long with this company it’s ridiculous.And they’re pocketing a lot of money and over charging. Same complaints others have made is not a lie agree with everything. Looking for a new service soon. How I have a credit of $72, get billed $50 with a credit then turn around few days later phone bill $373 unbelievable!!!!

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I am extremely disappointed with AT&T's inability to provide a working Wi-Fi extender as promised in my 2 Gbps plan. One week ago, a technician installed an extender that initially worked well. However, after unplugging it for a couple of days because I was out of town during Hurricane Milton, it stopped functioning. I have contacted AT&T support numerous times, including technician visits and phone support, but no one has been able to resolve the issue. The last technician who visited my home tried multiple times to replace the extender but failed due to internal issues at AT&T. Customer support and the technician even argued over who was responsible, leaving me without a solution. Despite countless hours on calls and multiple technician visits, AT&T has not fulfilled their contractual obligation to provide a functioning Wi-Fi extender, resulting in ongoing frustration and inconvenience for me. This lack of coordination and accountability is unacceptable. I urge AT&T to take responsibility and fulfill their promise to provide the services that customers are paying for.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

This is outage in our area has been outrageous! I expect a complete and full bill credited to my account. This makes 3 weeks (2 weeks straight) that we’ve had outages. If customers missed or stopped payments, AT&T would be trying to recoup money and levy fees on customers. You cannot expect for people to pay for services that go out without a reason why and be offered a minimum $5-$8 credits. There’s a lot of people now looking for other companies to provide services.

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In late April to early May, I worked with an AT&T At Home Expert, Manuel H., to transfer my service from T-Mobile to AT&T. He showed up at my door while my internet was being fixed and I hesitantly listened as I had been with T-Mobile for 7 years. I was quoted a monthly payment of $179.86, both in person and via email. However, I have been consistently charged $379.86, more than double the quoted amount. When I contacted AT&T’s loyalty customer service, I was informed that the port-in credits, which were supposed to be applied over 36 months, were not included in my account. I was also told that these credits cannot be added the way it quoted, leaving me with an unexpectedly high bill. Additionally, I turned in an iPhone 15 Pro Max to Manuel as part of the trade-in process, but AT&T claims they never received the device. Despite my clear communication that it was a 15 Pro Max, Manuel consistently referred to it as a 14 Pro Max. When I requested documentation with the IMEI or serial numbers of the turned-in devices, I was only offered a credit reflecting the trade-in, which raises concerns about the accuracy and handling of my trade-in. These issues have caused significant inconvenience and financial strain. I have contacted Manuel and he was since moved to a different department and to contact Aric N. to handle the issue. I have very little faith in the department so I'm doubtful the text will be responded to.

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I am a customer. AT&T has been charging me for the past 3 years, the bills have been increasing over the 3 years, and if I don't pay, they will cut my line off. I moved my family's 3 cell numbers from T-Mobile to ATT, and also bought 3 new iPhones on ATT, I paid for 3 years, now want the phone unlocked, I want to port my number out to another company, ATT will not unlock it, I have been on the phone for 2 weeks, 8 hours total, I have records of talking to them for hours to resolve this issue, I want an unlock and compensation? Not only did they not unlock the phone, they also told me I had another contract and bills to pay, which I didn't know about. Then they hung up the phone and didn't answer again. no one at their corporate office or retail office can help me. Hoping to file with the BBB so they can finally help.

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