ComplaintsforCrown Bullion, Inc.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I invested $155,000.00 from my 401 and 403 plans in Crown Bullion gold and silver.I never received any paperwork from them. I heard my gold and silver was in the Addison *********** but I never received any directions on how to get there or a password to get in. I made several calls to Crown Bullion and they said they would call me back but they never did. Now on their website it says they are permanently closed. I really don&#**;t know if my gold and silver is in the Addison ********** or not.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 7/5/2022 I invested $75,000.00 of my 401K with ******************** at Crown Bullion. He indicated to me that my Silver was going to be kept at the Delaware Depository. He sent me a link to view my account. I would sign-in with my email address and then I would receive a text message with a code so I could view my account. However, I never recieved any confirmation from the Delaware Depository confirming receipt of my precious metals. July 2023 will be a year that I have my funds at the Delaware Depository and should be paying their annual fee. However, I have not recieved any type of invoice for the annual fee. So I have been trying to contact ******************** via email, but have not gotten a response from him. I have tried calling his phone at ************ and get a message that "it is no longer in service." I tried contacting the main number Mr ***** gave me of ************ and also at ************ - all I get is "please hold while I try to connect you."- and then after holding for 5 minutes - "We are experiencing technical difficulties " - then get disconnected, As a final attempt to reach ******************** and Crown Bullion I went on the Crown Bullion website to request a live chat. Once again, I only get a chat message saying "Sorry we missed you". I am filing this complaint because I want a receipt/acknowledgement from the Delaware Depository that they have my precious metals. I also want to know why I have not been contacted/invoiced for the annual depository fee. Lastly, I want a statement for my account indicating how my investment has performed over the past year. As a resullt of a severe thunderstorm, my computer crashed and I lost the url link that Mr ***** sent me to view my account online. I need to have this emailed to me. I am highly concerned since I am unable to reach anyone at Crown Bullion and I want a response asa to what is going on with my account.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This concerns Crown Bullion, In., ******, **, and in particular ************************* Mr. ***** would call and call and call me trying to convince me to purchase silver from Crown Bullion. Finally on April 17, 2023 I sent a matured *** CD to him through Directed ***, the *** ********* assigned to me by Crown Bullion. Upon receipt of my funds he was supposed to call me, and together we would decide what kind of silver I would purchase and the price I would pay for it. Mr. ***** did not do that. Instead he bought what he wanted and paid a premium of 35% over spot prices. I would not have chosen what he bought and certainly not at the price I was charged. I say he bought it, but we can't find it. It's not in the Designated Depository and no tracking number can be obtained from Crown Bullion. Another way I feel ripped off was how all the documents, contracts, etc., at THEIR insistence, were done over the internet or text. Everything was very Hurry, Hurry with electronics not cooperating. It was very hectic and confusing to me. All Mr. ***** was really interested in was to get me to click on the "X"s that represented my signature. I was just recently finally able to read them and definitely would NOT have signed. I am 85 years old and not very computer or Smartphone savvy. I have been deceived and taken advantage of by Crown Bullion and Mr. ****** I may have been taken for an amount for which I cannot afford to lose.******************

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  purchase 10/18/2022 precious metals $51,351.72 was told it is stored with Brinks in ******* ** I would be charged about $80/yr for storage I have receiced NO COMumication form Crown since verbally saying it was in Brinks in ******* I recently called Crown for update and for location of storage and after several repeats I have no success after repeated promises of return calls I need the precise location and any storage fees to paid I aim currently unable to do anything about accessing or selling this bullion

  

  Business response

  06/23/2023

  Complaint ID ********: *************************** - Our records indicate no transactions or information associated with ******************. We apologize for any inconvenience caused and are making efforts to avoid similar situations in the future

  Customer response

  07/06/2023

  see attachment

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 11/23/2022 Amount Paid to Business: $94,000 via Wire Transfer Directly from ************************* did the Business commit to provide: (35) 1oz Palladium coins for the price of $2,675.21ea for the total price $93,632.35 plus the additional $367.65 which was included in the $94,000 sent via Wire Transfer on 11/23/2022. Upon payment, Business was required to ship the (35) Palladium coins directly to the Delaware Depository and to provide a *** Tracking number to validate the transfer of the coins into the Depository.Nature of the Dispute: Business was paid $94,000 for (35) 1oz Palladium coins which were to be shipped to the Delaware Depository immediately upon payment in full. The coins have never been shipped or delivered to the ******** depository. Tracking # Business refused to ever provide the *** Tracking number proving coins were delivered into the Delaware Depository.Account # ********* Conclusions: Since November 23, 2022 this Business has ignored numerous calls, emails and messages from myself as well as my precious metals ************* ************** who sent a final Demand Letter to Crown Bullion on March 1, 2023 which Business has continued to ignore.With a substantial amount of negative complaints already posted on the BBB about the same types of Fraud by this business, the BBB should be revoking the companies BBB A+ rated status as most of the complaints are the same types of issue.

  

  Business response

  06/23/2023

  Complaint ID ********: ******************************* - We have been notified of this complaint and are actively working with ******************** to resolve the matter to his satisfaction

• Initial Complaint

  05/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with ********************, senior marketing director of Crown Bullion about purchasing silver in my 401k Trust account and my personal account in Feb.He promised me that I would receive the silver in Brinks, ******** for my 401k and silver sent to my home within a week to 10 days after Crown receives my wired funds. I sent a wire from ***** bank on March 5 for **** dollars for personal purchase and on March 20 I sent a ***** wire for ****** dollars.Every week since then I have called ******* and his assistant ********* and have been told its on its way and I will have a tracking number soon. ******************** told me that the silver going into my pension account was already at Brinks and it was simply a matter of transferring from one place to the other.I asked when that would take place and he told me he would get back to me and confirm.I bought that silver when it was a lower price and it subsequently increased in value and he explained that he would hold the lower price he committed to and said it would be shipped by ****** to my house and within Brinks facility. He also said *** might be better for home shipment, since its more discreet. Since then I have been calling a few times a week where ******* picked up and said he would get back to me with confirmation. Then he stopped returning my urgent messages. The last time I spoke to ********* a few days ago, she said ******* has all the info and would call me himself and he has not done so. Today, I spoke to an ****** who said he would go upstairs and find him to tell him to call me and ******* has still not called **** am retired and living on fixed income. ******* promised me he would give me good service and respond in a timely manner.Its been 8 weeks of this stress and broken promises!I am at my **** end and this is making me feel ill.

  

  Business response

  06/13/2023

  Attached you will find our response

  

  Business response

  06/23/2023

  Complaint ID ********: *********************************** - We have taken note of ********************' complaint and are actively working towards resolving the matter in a timely manner.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Last May, I made a silver purchase with Crown Bullion. The person I was in contact with was very helpful in helping set up the transaction, and I did appreciate how he seemed interested in working with me. However, I want to take the assets I bought and transfer them to a different company, and he has yet to return my emails or phone calls. The company I am transferring my assets to has been trying to contact him now for almost two months, and I have emailed him twice now in the last 10+ days, plus, I left a message over three weeks ago to have him contact me on another issue..."crickets" are chirping loudly. I wish they would contact us and talk/communicate. Due to the BBB Customer Review Submission Terms, I am leaving the Crown Bullion’s contact person's name off this review.

  

  Business response

  05/10/2023

  Dear valued customer,
  
  Thank you for bringing this issue to our attention. We are sorry to
  hear about your experience and assure you we are looking into
  this matter. We take all complaints seriously and strive to provide
  the best customer service possible. We understand your
  frustration and will do everything possible to resolve this matter
  quickly.
  
  We apologize for any inconvenience caused by the delay in the
  delivery of your silver. Rest assured that we are actively working
  to ensure you receive the correct amount of silver as soon as
  possible. Our team is currently investigating the situation, and we
  will provide you with an update as soon as we have more
  information.
  
  We appreciate your patience and understanding in this matter,
  and we value your business with us. If you have further concerns
  or questions, please do not hesitate to contact us. We are
  committed to resolving this issue to your satisfaction.
  
  Best regards,
  Joseph *******
  Customer Service Team at Crown Bullion

  Customer response

  05/15/2023

  I am rejecting this response because: I feel it will be longer than the 10 day BBB requirement to get further response from the company. I and the company I am presently working with need a direct response either by email or phone to let us know our next steps so I can get the assets liquidated and transferred somewhere else. I am happy the company is looking into why we are not getting any answers from the main person I dealt with at the beginning g of this in May 2022 when I set up the account. Thank you again and I hope y’all have a great day.

  

  Business response

  05/25/2023

  Dear *******,
  
  Thank you for bringing your request to our attention. Following a
  thorough evaluation, we are pleased to inform you that we are
  prepared to assist you with your asset liquidation requirements.
  Nevertheless, we kindly request that you contact us directly to
  initiate the process of transferring ownership from your
  organization to ours, thereby facilitating the liquidation of the
  assets in question.
  
  We understand that you may have additional inquiries, and we
  remain at your disposal to address any further questions or
  concerns you may have.
  
  Thank you for considering our services, and we look forward to
  working with you.
  
  Sincerely,
  Crown Bullion

  Customer response

  07/14/2023

  Edit last message due to autocorrect errors:

  Still waiting a response. The company sent a paper to fill out to get the process moving to return my assets, but that was about two weeks ago and no response

  Customer response

  08/11/2023

  This company for some reason has not responded to the email I sent them that had the paperwork filled out. It went to the email listed on their site, since the company does not publish other emails for customer service... info@crownbullion.com. I hope they received it and someone forwarded it to the correct person. I just wish they would respond and fix this so we can move on with our lives.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company , Crown Bullion, purpotedly sells precious metals. My money, from a custodian account, was transfered to them and the agreed upon services were not rendered. The metals were never recieved . Now no one answers the calls to the victims of their theft.

  

  Business response

  03/28/2023

  Attached you will find our response.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This began in March of 2022. After receiving the email from ****** ******* I contacted them about moving my Roth IRA over to a physical silver account. After months of trying to make the transfer, it was completed in June and ************* had ALL of the funds. November 9th I received the email stating that ************* had received NO shipment of metals. I called Crown Bullion and they stated that a shipment was sent. No tracking number was provided. I called ************* the following week and they had not received any shipment. I called Crown Bullion and they again stated that a shipment was made. No tracking number was provided. Crown Bullion assured me that they would make my order a priority. I called ************* and they again stated that they had received no shipment. I called Crown Bullion and they again stated that they had shipped it. No tracking number was provided. Never has Crown Bullion replied to my phone calls or emails. I have twice forwarded the email from ************* stating that they had received no shipment. I can only conclude that there is gross negligence or fraud being committed.

  

  Business response

  03/13/2023

  Business Response /* (1000, 5, 2022/12/13) */ We apologize for any inconvenience, and will look into this matter immediately.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Crown Bullion to purchase some precious metals on or about 3/16/2022. They helped me get it out of a ****** account I had it in. ************* and his assistant ************ helped me with this. On 4/5/2022 he sent me an invoice for ************************ 1.25oz and 100 Silver Spade Guinea .1 oz of silver for $17,100.28 that was supposed to go to the *********************************. They were going to store it for me. Crown Bullion was my broker. I have an account at ************* and it shows this money in that account and I thought the way its worded that the silver was there. On 11/10/2022 I received an email from ************* that they did an audit and they have not received my silver at the ****************. I have called and left several messages and emails with ***************, and they have not responded. I was told when I called they would be getting ahold of me in 30 minutes but never heard from them. ************* said in their email they could not get them to respond to them either. I want my silver delivered to the depository or me with a receipt showing it was received. If not I want me money returned to me. They have had my money for almost 9 months and their making money off of my money. They should have to pay me for using my money all this time without my knowledge.

  

  Business response

  03/21/2023

  Business Response /* (1000, 5, 2022/12/08) */ Good Evening, sorry for the inconvenience we are looking into this matter and will have it fully resolved by the end of the week. Consumer Response /* (3000, 7, 2022/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Crown Bullion responded and said they were going to get this case resolved by the end of the week. I have checked my account at ************* and I still have not received any silver in my account or have I been notified there has been any silver deposited in my account. Business Response /* (4000, 11, 2022/12/27) */ ***Document Attached*** Good Afternoon, After further investigation into this concern regarding Mr. ******'s metals not revealing in his account, A tracking number from the depository was requested to ensure the metals are obtained; they provided us with this tracking number indicating all of his metals have been indeed delivered. We have taken immediate action by reaching out to ************* to establish why it is not displaying in his account. We are currently awaiting a response. We sincerely apologize for any inconvenience this may have caused and will be reaching out to the client directly with any further information. Attached is a screenshot demonstrating the delivery of metals.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩