Customer ReviewsforWoodbridge Home Solutions, LLC

We had siding put on the house in about 2008. Everything was good until a hail on Mothers Day of 2024! We now have hail damage to the siding and need it replaced. I have called and sent Emails several times. Have been told they will call to get in touch. Still waiting!!!!! That is a not so nice way to treat customers who paid a lot of money for siding to have the company ghost you??

Spoke with Ms on 6/14 regarding hail warranty and the process to file a claim. Management reached out and LVM to discuss further as well.

Very disappointed with this company. As others stated the company is really on top of things during the purchasing phase. Then when an issue arises it takes an act of congress to get anything done. On April 28 th we had rain storm and one of our new Woodbridge windows retained water between the screen and window. I contacted them on the 29th. And was told some one would contact me back in 2 days. Well the 2 days came and went with no one calling me back. I called back and was given a number for service . I called and again told the that some one would call me back in 2 days. Nothing. Finally I called and got some what forceful Over the phone and requested to speak with a manager. Well a tech/ manager spoke with me and said he could drill some holes in the window frame so that the water could drain. We went back and forth about that option and he said he would be out on Wednesday. This was on Monday. We'll no call or text on Tuesday to let me know what time he would be here. I called on Wednesday morning and spoke with receptionist who could not give me a time. I told he to tell the tech if he's not here by 11. To just not show up. We'll 11:15 he shows up with an obvious attitude. He said he could drill holes in the screen framing to allow water to flow out or put some wedges in. I didn't want and hike being drilled as it may effect the warranty. So he put some wedges in that looks like c*** We'll see it that helps the next rain we get. I was going to ask him if he thought the wedges looked good but his demeanor was like he was out out with me wanting my windows to perform as promised. I just told him to get off my property. I will Never do business with Woodbridge again, and tell anyone who is looking to replace their home windows Not to consider them. Terrible customer service.

We apologize for the experience you had with the service department. This is not the expectation we set with our employees and management will address it with both the scheduling team and the tech.

I have been trying to get a response from this company since Feb 12. Thursday I made 10 different calls to 4 different numbers. I have been given different names, told they would email who I needed to contact and names I cannot find at the number I was given. I put new windows in last week of Jan. but the glass in one broke when there was a fire next door. There were on new window and 2 old on that side of the house The glass only broke on the Woodbridge window from the heat.. My insurance company needs an invoice as they well pay for glass. Someone has come to measure the window. Thought that was strange as I would think they had the measur ement and no one has contacted me since. Again I know I have attempted to call or Email 45 times. I have kept a record and feel silly I have only now taken a different approach. Initially I thought Woodbridge would cover the glass as it was the gas in between the panels that shattered the glass.

We apologize you are having issues reaching someone and getting answers. Someone from our Ops team will reach out today with an update on your service.

I have had problems with our windows and have called multiple times and they wont return a call or even show up when they are going to. I do not recommend this company.

We are sorry to hear this is the experience you have had. We take customer satisfaction very serious and would like to address your concerns. Please call us at ************** and ask for the Executive Assistant.

Not sure if its the windows/doors or the install, but the wind whistles through them and the dirt coming through is awful. I have called them several times and they always say someone will be have some one call me. not once have I heard from anyone. after spending almost ****** you would think they would care. I guess I was just sucked in. very sad

We apologize that you have not been able to get service on your windows and door. Someone from the team will reach out to get more information and set up a service appointment with you. If you do not hear from us by EOD Wednesday 2/14/24 please feel free to call the corporate office at ************

They did an awesome job replacing all of the windows and door on my home! The Manager **** was very polite and professional! From the time that I purchased my windows to when they were installed was less than a month!

Thank you for your kind words and great review. We love to hear about your great experience and how quickly the process was for you. We will be sure to pass along your review of the process and **** to the team.