Business ProfileforWoodbridge Home Solutions, LLC

My wife and I purchased windows to be installed from Woodbridge home solutions in December of 2022. We paid a little over $16,000 dollars for these windows and their installation along with what they described as a lifetime warranty. They claimed that any damage to the windows was covered for life. We found a problem with the install in January of 2024. There was an air leak coming in because of a caulking issue. I called the installer, who doesnt work for Woodbridge anymore. He gave me some numbers for Woodbridge because there was no warranty service number on their website anywhere. I called those number multiple times. I was promised someone would come repair the work and fix a problem that was created by the installer. The ****** was named ******, from ********, who came out to my house to repair the caulking. He told me he would come back to repair the install issue. I never heard from him again. I had spent about a week calling and trying to get someone to come repair it. I only got return calls from someone trying to sell me more windows because there is no service or warranty number. It was frustrating so I just figured Id never be able to use the warranty and at least we got someone to come out and caulk it. I saw a Woodbridge sales****** named ***** at the Tri-**** fair in ******** lat week. He gave me a phone number to call. I called it. A lady named **** ******* from Woodbridge told me she was going to take care of me. She then sent an email and said she needed photos. So I sent photos and never heard from her again. I called the number again and a lady named ******* told me she was going to take care of me. She asked for photos. I sent photos. A man from the Amarillo Woodbridge office called me and said that Woodbridge installs them like and leave nails in the siding, even though it looks horrible. This was the first ****** to mention something this crazy to me. He said he would check on some stuff and call back. He didnt.