Business ProfileforGonzalez Heating & Cooling

Two years ago, I contacted the company Gonzalez Heating and Cooling to change the refrigerated air of a house that I bought. They offered the Champion equipment because they said it was cheap and reliable. I trusted them and I bought it. This year on June 16, the equipment suddenly stopped working. I called them to fix it and they said they havent time to visit me and check what was the problem. I had to wait at least two weeks. But they recommended three or four companies that could fix the problem. I called them and no one could solve the problem during that week. So, I called again to Gonzalez, and they said again that they didnt have time to repair the equipment. Those days were the hottest days of the year, above 100 F. I continued calling them begging them to visit my home because my wife (71) was suffering the heat stroke, and I had to call a doctor. After three weeks of having no response to calls, emails, or texts. I decided to buy new equipment, otherwise my wife would die. The company that installed the new equipment told me that the old equipment (Champion) was one of the worst equipment in the market and it was difficult to repair, that is why the other companies didnt or wanted to repair it. I even called the **************** explaining my situation and asking them to help me or pick up their equipment and reimburse me at least part of what I spent. I never received any reimbursement, although the equipment was still under *********** writing this report to let the people know the lack of professionalism of the Gonzalez Heating and Cooling company. They dont care about the client once they sell the equipment. And be careful if you buy Champion equipment because you are going to have many problems repairing it.I should have checked before at the Better Business Bureau about the Gonzalez Heating and Cooling, there are many reviews with bad comments about ******* careful out there.