Business ProfileforAmerican Airlines
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The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On August 28, 2023, American Airlines, Inc. entered into a Consent Order with the Department of Transportation. The Consent Order settles allegations American Airlines, Inc., violated the Department's Tarmac Delay Rule, prohibitions against unfair and deceptive practices, and the requirement to adhere to a carrier's tarmac delay contingency plan for lengthy tarmac delays for 43 domestic flights. American Airlines permitted the 43 flights to remain on the tarmac for more than three hours without providing passengers on those flights an opportunity to deplane and also failed to have sufficient resources to implement its contingency plan for lengthy tarmac delays. The order direct American to cease and desist from future similar violations and asses American Airlines Inc. with $4.1 million in civil penalties.
For more details go to: https://www.regulations.gov/document/DOT-OST-2023-0001-0009
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 4333 Amon Carter Blvd, Fort Worth, TX 76155-2605
- BBB File Opened:
- 1/1/1957
- Years in Business:
- 90
- Business Started:
- 6/13/1934
- Business Started Locally:
- 6/13/1934
- Business Incorporated:
- 6/13/1934
- Type of Entity:
- Corporation
- Alternate Business Name
- AMR Corporation
- American Airlines/AAdvantage
- American Airlines Vacations, LLC
- Business Management
- Mr. Markus Ewing
- Contact Information
Principal
- Mr. Markus Ewing
Customer Contact
- Mr. Markus Ewing
- Additional Contact Information
Phone Numbers
- (800) 428-4322Other Phone
- (800) 428-4322
Customer Complaints
7,529 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
1,582 Customer Reviews
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Most Recent Customer Review
John M
1 star10/26/2024
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