ComplaintsforOlympus Property

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im an Army Commissioned Officer PCSing to ************, ** and thought Stone Gables would be my next home. Although ******, the assistant business manager, has worked with me throughout my process of making it my home ****** has made every encounter Ive had with her disturbing at minimum. From the snooty attitude and passive aggression shes unwilling to solve problems and any complaints given to her falls on deaf ears. I signed a lease of $1570 and wasnt able to honor it. According to the lease the cancellation payment is half the rent which I am willing to pay. ****** whos unwilling to listen to the issue and who was also insensitive to anything Ive brought to her attention in the past charged me a balance way higher than what ****** and I understood. Its unethical and fraudulent to do anything against the lease I signed and at this point I wouldnt recommend anyone to stay at Stone Gables because of all the frustration that comes along with the manager. I want to pay what is agreed upon on my SIGNED lease and nothing more. Not a price on a lease I havent signed.

  

  Business response

  10/08/2024

  Hello *****, 

  We have reached out to the appropriate party to assist with your concern and will reach out to you once we receive a response. 

  
  - Olympus Property 

• Initial Complaint

  09/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Discrimination due to age, gender & marital status. Harassment from an upstairs neighbor & ignored complaints @ the Preserve at ********************, WY *****

  

  Business response

  09/30/2024

  Hello Kathy, 

  Thank you for your feedback regarding your experience with our property. We take all concerns seriously. The resident in question has an outstanding balance due to unpaid rent and associated fees, which was communicated to them prior to their departure. We made several attempts to contact the resident to discuss this matter and provide them with opportunities to settle the account. Our rental agreements clearly outline payment terms and responsibilities, and we strive to enforce these policies fairly. We are committed to resolving outstanding issues and encourage the resident to reach out to us to discuss payment options. Thank you for your understanding, and we hope to resolve this matter amicably. If there are any further questions, please feel free to reach out directly.

  
  
  Thank you,
  
  Amber Mauk
  Business Manager, The Preserve at Greenway Park
  O-307-266-0071
  E- amber.mauk@olympusproperty.com

  Customer response

  10/13/2024

  Complaint: 22311513
  
  I am rejecting this response because:
  
  Regards,
  
  Kathy Lamonico

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When we first moved into this apartment complex in 2022 I was pregnant and had a 2 year old daughter. On move in day, they put us in a handicap apartment because the apartment they said would be available was no longer available. Everything in this apartment is short and is a hazard to young children. When I brought this to their attention they wanted us to wait a month and move again. But at this time I was pregnant and money was tight from just moving, paying deposits, moving trucks etc. Since being in this apartment, fire alarms are malfunctioning, the sprinkler system is beeping keeping my kids from sleeping at night. The strobe lights in the apartment (due to it being handicap) malfunctioned and flashed from 3am to 12pm the next day. I work from home and watch my now 2 year old soon. Besides this apartment being a hazard it is also a nuisance. When brought to management today Sep 6, they say I have to wait and someone should be by today. This is the third day with this beeping noise. I would like to move to an apartment that is not handicapped like we should have when we first got to this complex. They say in order to transfer apartments we would have to pay more fees and that is not far as we should have never been in this apartment to begin with. There is an apartment above us with ppl that are moving out. To avoid paying extra for moving trucks etc, it would be more accommodating to move one story up. I do not see why we can not be met halfway as this is not our fault, we have never had any issues in payment etc.

  

  Business response

  09/16/2024

  Hello Destiny, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback. 

  - Olympus Property Management 

  Customer response

  09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AS OF (AROUND)8-16-2024 AM, APARTMENT MANAGER ******** *., CALLED ME AT WORK ASKED IF I HAVE ANY LEAKS IN MY UNIT. I REPLIED NO, *** SHE REPLIED BECAUSE YOUR WATER BILLS IS VERY HIGH. SHE THEN ASKED ME IF ITS OK FOR ******, THE MAINTENANCE GUY, CAN STOP BY AND CHECK TO SEE IF I HAD ANY LEAKS IN MY APARTMENT, #***. ****** CAME BY AFTER 4PM ON 8-16-2024 AND HE REPLACED PARTS INSIDE OF THE TOILETS IN BOTH BATHROOMS. I HAVE SINCE BEEN CHARGED EXCESSIVE FEES, IN THE ***** OF $192.79 DUE O THESE TO THESE ISSUES. I WAS NOT NOTIFIED TO THESE CHARGES BY EMAIL, CALL OR TEST IN MAY-JUNE 2024 AND NOW ITS AUGUST 2024.CHARGES, AND NOW ITS AUGUEST, AND I HAVE NOT YET TO RECEIVE ANY METER READER STATEMENTS FOR THESE MONTHS. AS OF 9-1-2024 SATURDAY, EMAIL HER(********) AND HAVE NOT RECEIVED A REPLY TO DATE. MY WATER BILL IS 10 TIMES MORE THAN NORMAL. I EMAILED ******** *. ON 8-31-2024 A SATURDAY AND HAVE NOT RECEIVED A REPLY TO DATE. I THEN STOPPED BY THE OFFICE AND SHE HAD NO INFORMATION RELEVANT REGARDING MY WATER BILL BEING SOOUTRAGEOUS. SHE SAID THAT SHE WOULD NEED TO TALK WITH MANAGER, TO GET THIS FIX AND I SHILL HAVE NOT RECEIVED A REPLY. MY DESIRED RESOLOUTION WOULD BE TO BE REFUNED AND FOR MY ACCOUNTS TO BE REDITED THE ***** OF $192.79.

  

  Business response

  09/16/2024

  Hello ********, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback. 
  - Olympus Property Management 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******************************* in unit 541 of Cielo in ************ has been continuously violating terms of the lease since he moved in in January 2024. Details are in the attached email. This has not been addressed even though I have reached out to the business multiple times. The noise is making it impossible to sleep through the night in my apartment.

  

  Business response

  08/23/2024

  Dear *******,

  
  Thank you for sharing your experience regarding noise concerns at Cielo. We take customer satisfaction seriously and are looking into how we can best assist in resolving these concerns.
  First, I would like to apologize for the frustration you've been experiencing. I want you to know that we appreciate your feedback. As stated during our phone conversation on 8/22/2024, I will be reaching out to your neighbor to discuss noise levels during quiet hours as the Business Managers previous attempts were unsuccessful in resolving your concerns. We will also be reaching out to local counsel for guidance as ***************************************** ***************** have not provided any reports documenting noise levels after business hours. We will be in touch with next steps.

  
  We know there are many housing options and we're proud that you've chosen to call Cielo home. Our utmost priority is providing a positive living experience for all residents at the community and hope to amicably reach a resolution.
  Based on the information provided, the slamming sound could potentially be related to a door closing in the corridors. Our service teams will also be looking into this.
  We are truly sorry for the inconvenience and hope to improve your living experience in the future.

  
  Warmly,
  ***********************
  Regional Manager

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  With the on going ** issues weve had in the 3 years that weve lived here, I was promised it was finally resolved. I was told that we would finally have our ** unit outside replaced, which was something we had already been pushing for for nearly a year, and doing so I accepted compensation from the company for the inconveniences of having unfulfilled work orders after being told that our unit was replaced entirely and it working (not well but better). I had family come into town that was complaining about how hot our apartment was, but living in much worse prior I told them it was the best its been. My uncle took a look at the unit outside, and the ** unit was never replaced. Im consistently living in conditions above 80 degrees in our home on a DAILY BASIS. Currently our ** is out entirely, and I know that the ** issue is a big one among the entire complex. The HV** specialist that they hired basically told us that wed never have adequate air flow because of the poor construction of the ** unit itself, and living in the south where it gets to be 100 degrees some days is nearly unsafe to be in my own home as we live in a 3 story town house and the top level that is where our bedrooms are located has gotten as hot as 97 degrees when we were home. We have animals that also stay home during the day that cant handle the heat either. Like I said this has been on going for 3 years, and we were finally promised a resolution and was told by 3 different people that the ** unit they claimed they replaced was never done so. The attached photos are pictures of my thermostat from yesterday (7/24/2024)

  

  Business response

  08/23/2024

  Hello Lylu, 

  We have forwarded your concern to the correct parties that oversee the property and have been awaiting their response. Once we receive communication, we will update the portal.

  - Olympus Property 

  

  Business response

  09/06/2024

  Despite multiple suggestions, the resident has refused to accept our offer to transfer her to a comparable unit while we assessed the complaints. This offer was to waive any penalty due to transfer or early termination. On 6/3/2024, this resident signed a Settlement Agreement with us in the amount of $2,179 that discharged and released the property from any claims, demands or cause of action. After a follow up repair request, we agreed to release them again. On 8/23/24 she was offered and accepted a release without penalty. Her scheduled move out date was 8/31/2024. We have always been responsive to the Wachniaks concerns and have always made immediate repairs as requested.

   

  This matter has been resolved.

   

  Please let me know if you have any questions or need further information.

   

   

  Cordially,

• Initial Complaint

  07/16/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  We have a very bad parking problem. Office said they are trying to fix it. I work till 11:30 or midnight and I came home to no parking once again. Street is full and so is front before security. Cant park across street due to sign stating they will tow car fine ******. Do what do I do. I park in the only spot open. Its a ev spot but not signed if you park here you will be towed. They towed my truck ****** to get it out of the tow yard. ***** is useless says nothing to help ease the pain. Lease does not state ev in it. Does state handicapped and where sign is dont park. Other gas cars park there. Soon as I was towed a jeep parked in same spot and other cars after that. I have pictures. Then the office sends a email out not to park in ev. There are over 25 units empty here and I cant find a spot. What yo do when they get occupied.

  

  Business response

  08/08/2024

  Hello ******, 

  We have been in contact with resident, ************************* and discussed a resolution as of July 18th 2024. We discussed the parking violation that was noted with EV Charging station usage, the towing company policies including the hours of operation, reviewing of signage on property,  as well as alternatives to the parking concerns. Both parties agreed for management to compensate 50% of the towing fee Ms. ****** paid, crediting her account with a concession for $241. We also discussed and proposed adding new signage for clear communication and attention to parking violations.  
  
  
  Kindly,
  
  
  *************************** | Regional Manager | Olympus Property
  ************************************************************
  **************************************************** | www.olympusproperty.com

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved to a two unit under the sky deck. It is horrible the noise up there. I asked prior to moving if it is noisy. No I get as an answer. I had to call Corp and complain its been since May 24 and still did not do anything. I go down to manager but she was let go so I talked to asst **** Nothing done no response. Cops an attitude that we are upset. Now today our car was towed about an hour away was told you parked in ev. Said no parking and that was available at almost midnight and I said per lease it mentions handicapped but not ev. Went down to parking lot not marked no parking only ev and there is a gas car parked there now and actually in the other ev spots. We took photos. Now asst *** telling us we have to go get car and pay a fine. Ah no I will take it out of rent. Im not paying a fine where not marked no parking and there is not enough parking. This place is falling apart

  

  Business response

  08/23/2024

  Hello ***, 

   

  We have forwarded your concern to the correct parties that oversee the property and have been awaiting their response. Once we receive communication, we will update the portal.

   

  - Olympus Property

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently renewed my lease with the Olympus de Santa Fe apartment complex and around that time the implemented a new software to account for pets within the complex, Our Pet Policy. As a result, our dog was dropped as an *** and we are currently working to resolve that issue. In the meantime, our property manager charged our account for a $300 pet deposit and $15 pet rent. However, on our signed lease documents, it states that for our dog there is a $0 pet deposit and $0 pet rent and does note state anything about these amounts being contingent on *** status. The $315 charged to our account was payed by autopay before we realized we needed to pause it. I've asked the property manager to refund the amount in accordance with our lease documents but she continues to refuse. I would like our property manager to resolve this violation to the terms of our lease agreement and credit the money back to our account.

  

  Business response

  06/19/2024

  Hello *****, 

   

  We are reaching out to who oversees your property and will send over their response once they overview your concern.

   

  -Olympus Property

  

  Business response

  06/21/2024

  
  Hello *****,
  
  Our Pet Policy will begin emailing residents who are approaching their lease renewal 90, 60, and 30 days prior to their lease ending asking them to update documentation for their ***.  *********************** and ******************* were sent a first email on 2/23/24 asking them to provide documents to get **** reverified for their upcoming lease renewal ending on 5/19/24.  They were sent more communication on 3/16, 4/23, 4,25, and 5/17 informing them that they are required to submit all documentation to get their emotional support Animal verified through Our Pet Policy. In each of these emails, it was clearly stated that considering their upcoming lease renewal,Our Pet Policy needed to verify documentation for them to retain their reasonable accommodation. All attempts to get the animal verified have been unsuccessful including a lack of response from the provider who initially wrote the *** letter. The final email sent to the residents concerning the animal stated that their lease renewal date passed on 5/19, and we converted their animal to a pet on 5/22 due to a lack of sufficient information to ***** a reasonable accommodation to their new lease.No responses were received from the residents regarding any email communication until 5/22 when **** was converted to a pet in the system. The office had no choice but to consider **** as a pet and apply charges to the account in the amount of $300 for a pet admin, and $45 in monthly pet rent.
  
  
  *******************************, BA
  Business Manager, Olympus de ********

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the first week of July 2023 we spoke (verbally) with the leasing office regarding early termination. We gave them a verbal notice then. Due to phone outages and email problems we werent able to give a written notice until August 2, 2023. At the beginning of our lease we opted for the early termination with double rent and a months notice. Which we paid $2692 at the very beginning of August. We moved out August 31,2023. A month or so later they send us a debt receipt of owing $1539 in early termination fee because they had our notice at August 22, 2023. We called immediately to explain that this was incorrect and we had email proof. The lady said shell fix it and there will be nothing to worry about. Here we are months later in May of 2024 and they have sent us to collection and are still sending us a receipt of debt of $1539. I tried to speak to manager today, May 21, 2024, but he refuses to work it out with me and says I have to speak directly to collections. Moral of the story is, we did everything right and yet they messed up making our lives more difficult. Theyre real good at making sure theyre paid but are terrible at making sure we are out of the lease properly. Its messing with our credit, sanity, and time and it is ridiculous.

  

  Business response

  06/19/2024

  Hello ********, 

   

  We are reaching out to the parties who oversee your property and will send over their response once they are able to overview your concern.

   

  -Olympus Property

  

  Business response

  07/09/2024

  Hello ********, 

  Please see the attached response. 

  -Olympus Property

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